Security Officer - Oakland Ambassador Program

Position Summary

A Security Ambassador for Barbier Security Group provides a wide variety of essential services to the Uptown Downtown Oakland Community Benefit Districts. As a Security Ambassador, your duties will be varied but you will demonstrate interpersonal skills that contribute to delivering an exceptional client and community experience.

Position Description

• Patrol on foot and bike to maintain a safe and welcoming environment in the downtown area.
• Offer assistance, information, and directions to downtown workers, residents, and visitors.
• Perform regular patrols of assigned areas, including multi-level buildings and outdoor spaces.
• Respond swiftly to emergencies or incidents, including sprinting short distances if necessary.
• Utilize manual dexterity to operate security equipment such as radios, keys, and locks efficiently.
• Lift and carry equipment or materials weighing up to 50 pounds to assist with security tasks or emergencies.
• Secure heavy items or assist with moving necessary supplies as part of the role.
• Maintain situational awareness by utilizing strong vision and hearing abilities to monitor surroundings, identify potential security threats, and detect alarms or sounds of distress.
• De-escalate stressful or potentially volatile situations with professionalism, patience, and effective communication skills.
• Maintain prolonged alertness throughout long shifts, ensuring the safety and security of the premises.
• Aid in evacuations or other emergency responses, utilizing physical stamina and agility to support individuals in need.
• Keep accurate and detailed activity logs, documenting all patrols, incidents, and observations during the shift.
• Prepare comprehensive reports for any incidents ensuring records are clear and precise for review.

Requirements & Qualifications

• Must be at least 18 years old.
• Eligibility to work in the United States.
• High School Diploma or equivalent required.
• Wear a duty belt and ballistic vest throughout the shift.
• Possess a current California Guard Card License.
• Valid Driver's License and a clean driving record for 3 years is required.
• Reliable transportation is necessary.
• Proficient in basic computer and smartphone usage.
• Must be able to speak, read, and write in English to create accurate reports; additional language skills are a plus.
• Strong listening skills, patience, and compassion, particularly when interacting with community members experiencing emotional or psychological challenges.
• Ability to remain calm in crisis situations, think critically, de-escalate conflicts, and communicate effectively.
• Maintain a positive, professional demeanor in adherence to all laws, regulations, company policies, and confidentiality standards.
• Possess a clear understanding of emergency response procedures and protocols.
• At least one year of experience in security, mobile patrol, or event staff roles.
• Ability to work independently with minimal supervision.
• Successfully pass a background check and drug screening.

Physical Requirements

• Stand, Walk or Sit for Extended Periods: Ability to sit while driving a vehicle, stand or walk for long periods, often for several hours at a time, including traversing outdoor areas with uneven surfaces, without significant physical strain.
• Climb Stairs: Regularly climb stairs and navigate multi-level buildings to perform patrols and check all areas.
• Lift and Carry: Ability to lift up to 50 pounds to move or secure equipment, and assist with other duties as necessary.
• Physical Endurance: Ability to withstand various weather conditions during outdoor patrols, including hot, cold, rainy, or windy weather.
• Manual Dexterity: Ability to handle and operate security equipment, such as radios, keys, and locks efficiently.
• Run or Move Quickly: Ability to sprint short distances if needed to respond quickly to emergencies or incidents.
• Physical Stamina: Capable of working long hours while remaining alert and focused throughout the shift.
• Kneeling and Bending: Ability to kneel, crouch, and bend to check low-level areas, secure entrances, or assist in emergencies.
• Vision and Hearing: Strong vision and hearing to observe surroundings, monitor security systems, and detect alarms or sounds of distress.

Roles and Responsibilities

• Patrol and Surveillance: Perform regular patrols of assigned areas, including multi-level buildings and outdoor spaces, while standing or walking for extended periods.
• Climb stairs frequently to inspect all areas thoroughly.
• Incident Response: Respond swiftly to emergencies or incidents, including sprinting short distances if necessary.
• Utilize manual dexterity to operate security equipment such as radios, keys, and locks efficiently.
• Equipment Handling: Lift and carry equipment or materials weighing up to 50 pounds to assist with security tasks or emergencies.
• Secure heavy items or assist with moving necessary supplies as part of the role.
• Maintain situational awareness by utilizing strong vision and hearing abilities to monitor surroundings, identify potential security threats, and detect alarms or sounds of distress.
• De-escalate stressful or potentially volatile situations with professionalism, patience, and effective communication skills.
• Maintain prolonged alertness throughout long shifts, ensuring the safety and security of the premises.
• Aid in evacuations or other emergency responses, utilizing physical stamina and agility to support individuals in need.
• Keep accurate and detailed activity logs, documenting all patrols, incidents, and observations during the shift.
• Prepare comprehensive reports for any incidents ensuring records are clear and precise for review.

Benefits

• Comprehensive medical, dental, and vision coverage for full-time employees.
• Opportunities for overtime.
• Eleven (11) paid holidays.
• Pathways for career growth and advancement.
• Advanced training provided by industry experts.
• No fees for equipment or uniforms.
• Paid sick leave in accordance with state or local regulations.
• Access to financial and employee assistance programs.
• Discounts on travel and entertainment.
• Employer-matched 401(k) retirement plan.
• Exclusive discounts at Columbia retail stores.