Security Officer (Mon - Fri, 6pm- 10pm)

About the role

The Security Location Manager is responsible for the daily management of several parking facilities. This position delivers company, client, and customer expectations by ensuring the facility operates in accordance with company policy and client expectations. The manager also oversees the performance of the hourly workforce assigned to the facility and must hold a security license and a driver’s license.

Responsibilities

• Maintain proper staffing levels through scheduling and managing on‑call employees.
• Collect deposits and report daily revenue on a consolidated basis; review cahier reports for accuracy and completeness each day.
• Directly oversee all day‑to‑day activities associated with opening, managing, and closing the facility.
• Ensure officers correctly complete all required paperwork, including daily activity reports, maintenance reports, and incident reports.
• Ensure the facility operates in accordance with company policy, covering revenue control, equipment maintenance, proper and accurate signage, and internal audit scores.
• Maintain facility safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Fill in for front‑line associates during their absences as needed.
• Meet with the property’s client contact on an as‑needed basis.
• Oversee the contract parker program: ensure customers are properly registered, accounts receivable are billed and collected timely, and respond to corporate account requests and concerns.
• Report incidents to ParkX Management promptly (Phone and Track Tik Report).
• Document incident forms and conduct incident investigations as directed by the Senior Operations Manager or Corporate Office.
• Resolve customer concerns escalated by front‑line associates.
• Train new officers (Track Tik, Barnacle, Patrol rounds).
• Perform other duties as assigned.

Qualifications

• High School Diploma.
• Certified security officer by the state of Virginia.
• Minimum of 1 year experience in a customer‑service related field.
• Valid driver’s license without major violations.
• Flexibility to work after hours and weekends, as needed.
• Outgoing personality with the ability to relate to a diverse group of people and build/maintain strong relationships.
• Strong sense of urgency.
• Strong problem‑solving, time management, and communication skills.
• Highly credible and trustworthy; operates with a high degree of integrity.
• Holds self and others accountable and strives for a high level of excellence.
• Positive, can‑do attitude; able to fuel growth and innovation.
• Customer‑focused and results‑oriented.
• Desire to continuously learn and develop.
• Exceptional oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships in a team setting.
• Ability to multitask, prioritize tasks, and maintain strong attention to detail in a fast‑paced environment.
• Self‑directed; able to work independently with minimal supervision.

Physical Demands & Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
• Push, pull, or lift up to 50 pounds.
• Continuous repetitive motions.
• Work under variable temperature conditions (including extreme heat or cold), variable noise levels, outdoors/indoors, around fumes, dust, mite hazards, chemicals, and bio‑hazards.

Benefits

• Medical, Dental, Vision, 401K Match, Life Insurance.
• Career development opportunities for advancement within an expanding portfolio.
• Annual professional development funds to fuel your growth.
• Employee perks such as free parking and EV charging, parental leave program.
• Friendly work environment that values collaboration.
• Note: benefits may vary depending on the function of the role.

Pay

Virginia Compensation Range: $18 USD – $18.50 USD. The posted range reflects an estimate based on factors such as skills, experience, training, licensure, certifications, and organizational needs; it does not include geographic differentials. New hires typically start below the top of the range, and compensation is determined on a case‑by‑case basis. Eligibility for a discretionary annual incentive program may also apply.