Security Officer MC - Evenings

About the role

Enforces Hospital regulations, provides a safe and secure environment for Hospital patients, visitors and employees by enforcing Hospital security regulations and by continuously watching for and timely reporting potential safety hazards and unusual occurrences through patrol of assigned areas.

Responsibilities

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing “state of the art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in diverse departmental committees, task forces and teams.
• Ensures all required training is up-to-date and maintains individual data base training records and reports errors to appropriate supervisor or manager.
• Ensures all hospital issued uniforms and equipment are maintained.
• Conducts a wide range of customer services.
• May have to work other shifts and/or locations as necessary.

Qualifications

• Strong interpersonal and communication and customer service skills.
• Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
• Able to deal with, and effectively deescalate, anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem solving skills. Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
• Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.
• Displays positive image, tact and diplomacy, active listener, articulate.
• Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
• Professional orientation: attuned to current theory and practices to support performance; pursue personal growth and development.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills; typing and use of database software.
• Technology: use of access control and database software, communications equipment, and first aid equipment.
• Able to trouble shoot systems when necessary.

Skills & Competencies Required

• Strong interpersonal and communication and customer service skills.
• Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
• Able to deal with, and effectively deescalate, anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem solving skills. Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
• Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.
• Displays positive image, tact and diplomacy, active listener, articulate.
• Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
• Professional orientation: attuned to current theory and practices to support performance; pursue personal growth and development.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills; typing and use of database software.
• Technology: use of access control and database software, communications equipment, and first aid equipment.
• Able to trouble shoot systems when necessary.

Education

• High school diploma required.
• Bachelor’s degree preferred.
• Field ofStudy/Additional Specialized Training: Criminal Justice or related discipline, preferred.

Experience

• Preferred: 3 – 5 years of experience.
• Experience in hospital, security/police, emergency medical or customer services preferred.

Fiscal Responsibility

• Responsible for maintaining all hospital issued uniforms and equipment (including but not limited to vehicles, radios, computer equipment, cameras, etc.).

Additional Job Details (if Applicable)

• Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Ability to use enough force to subdue, arrest or restrain someone if necessary. Ability to receive instruction and communicate appropriately while moving to and from emergent situations. Ability to withstand adverse weather conditions. Exposure to chemicals, blood and hazardous waste materials. Ability to assist in evacuation procedures including the use of Med Sleds or comparable equipment from any floor of any MGH building. Ability to perform all required practical training components including CPR, MOAB, OC Spray and Handcuffing and physically be able to carry out tasks while on duty if required to do so. Each officer must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually - 3 Minute Step Test, Step, Bend, and Crawl, Stretcher Carry, Pull and Drag, Balance Walk, Stair Climb.

Working Conditions

• Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Ability to use enough force to subdue, arrest or restrain someone if necessary. Ability to receive instruction and communicate appropriately while moving to and from emergent situations. Ability to withstand adverse weather conditions. Exposure to chemicals, blood and hazardous waste materials. Ability to assist in evacuation procedures including the use of Med Sleds or comparable equipment from any floor of any MGH building. Ability to perform all required practical training components including CPR, MOAB, OC Spray and Handcuffing and physically be able to carry out tasks while on duty if required to do so. Each officer must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually - 3 Minute Step Test, Step, Bend, and Crawl, Stretcher Carry, Pull and Drag, Balance Walk, Stair Climb.

Remote Type Onsite Work Location

66 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5