Security Officer - MAIN Campus (all shifts)

About the role

This role ensures a secure environment by performing entry screening, patrolling buildings, enforcing policies, responding to emergencies, and providing security escorts.

Responsibilities

• Performs entry screening at fixed posts and patrols buildings.
• Enforces all security and safety policies and procedures of the Enterprise.
• Reports all problems and emergencies to immediate supervisor, and documents security incidents with a written report and daily activity logs.
• Promptly responds to all calls and requests for service or emergencies.
• Screens all individuals entering facilities; check employee ID and visitor badges; enforce CHOP’s rules and regulations; and confirm that all visitors, vendors, and contractors are authorized to be on the property and have been signed in.
• Escorts unauthorized persons from facilities.
• Completes a security escort assignment throughout the Enterprise as directed by a supervisor.
• Notifies supervisor when directly requested to provide an escort by any personnel.
• Provides the escort with a friendly demeanor in accordance with our ICARE values.
• Screens individuals for weapons and/or prohibited items.
• Responds to patient restraint events as needed.
• Assist clinical teams with the management of aggressive patients.
• Hold limbs of patients while restraint devices are applied, or a medical procedure is completed by clinical team members.
• Responds immediately to all routine and emergency situations as directed by a Supervisor, Base Operator or by witnessing firsthand.
• Responds promptly to all routine security calls and notifies Base of outcome.
• Provides support during helicopter landings.
• Participates as needed in all Emergency Preparedness Events.
• Intervenes as necessary in verbal and physical conflicts to ensure the safety of all persons.
• Promptly respond to emergency calls and requests for service.
• Document security incidents and report emergencies to supervisor.
• Aids in on-campus situations.
• Identifies and documents all illegally parked vehicles.
• Notifies supervisor to call for tow truck and/or police services as may be necessary.
• Aids parking team members as necessary with parking related matters.
• Provide support during helicopter landings, fire alarms, and emergency preparedness events.
• Intervene as necessary in verbal and physical conflicts to ensure safety.

Requirements

• High School Diploma / GED Required.
• Associate's Degree in Criminal Justice, Management or related field Preferred.
• At least six (6) months of experience in security, public safety, emergency services, behavioral health, or similar high-interaction roles requiring de-escalation and incident response.
• At least one (1) year of security experience in hospitals, law enforcement, other related Criminal Justice agencies, or military duty with honorable discharge.

Skills and Abilities

• Basic proficiency with on-line training, computer-based incident reporting, access control/alarm, weapons detection, and closed-circuit television [CCTV] systems.
• Basic proficiency with office software (Microsoft Office) including email & calendar (Outlook).
• Strong verbal and written communications skills.
• Strong conflict resolution skills.
• Ability to respond quickly and calmly where individuals may be exhibiting negative or threatening behavior.
• Ability to operate a company vehicle and/or be insured on a CHOP policy required.
• Ability to work all shift times, and rotate between shifts as needed.
• Ability to wear a respirator device required.
• Experience with de-escalation techniques.
• Ability to manage high-stress or emotionally charged situations.
• Experience in environments with vulnerable populations (patients, families, behavioral health).

Licenses and Certifications

• Driver's License - Department of Motor Vehicles - upon hire.
• PA Act 235 - Pennsylvania State Police - within 4 months.
• CPI Training - Crisis Prevention Institute - within 6 months.
• Certified Healthcare Security Officer (CHSO) - International Association for Healthcare Security and Safety - upon hire.