Security Officer - Level III - Dollywood Theme Park - Full-Time Seasonal

About the Role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Security Officer (Level III) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. The ideal candidate will act as an extension of our mission, values, and culture, and be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to protect people and property, maintain a peaceful, fun-filled, and safe atmosphere, and enforce security procedures at Dollywood while creating memorable experiences for our guests.

The ideal candidate will display and live out "Lead with Love" qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.

Responsibilities

• Assist with wild animal control and monitoring during shift, abiding by safety policies and procedures
• Assist guests and hosts with vehicle problems
• Assist in transport and escorting of hosts transporting company funds
• Assist the Safety-First Aid Department as assigned
• Assist with fire and flood prevention
• Reflect Dollywood’s image by being genuinely friendly and caring, taking pride in work
• Control and direct traffic flow for hosts and guests on company property
• Control park access at host and service entrances
• Perform crowd control
• Assist guests with directions and general information
• Participate in parking control procedures, monitor host vehicles, and issue citations for inappropriately parked vehicles
• Monitor security systems including fire suppression and park alarm systems
• Patrol buildings and guest/host parking lots
• Provide dignitary protection services for visiting celebrities
• Respond to calls for service regarding unruly guests/hosts, shoplifting, burglary, and theft
• Assist with lost guest calls, working to reunite separated parties
• Take possession of lost property and return it to Lost & Found

Requirements

• Able to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
• At least one year of experience working successfully in a similar role (preference given to candidates with prior law enforcement or security-related experience)
• Must meet qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922
• Must be at least twenty-one (21) years of age
• Ability to develop skill in the use and care of firearms
• First Aid and CPR certification required or ability to obtain certification in a timely manner
• Must be willing and able to pass a First Responder Course and apply material when needed
• Must meet the same requirements as a police officer for the State of Tennessee
• High school diploma or equivalent
• Offers of employment are contingent upon satisfactory completion of background screening, including criminal history, credit check, and motor vehicle record check
• Must not have been convicted of or pleaded guilty to any felony charge or violation of federal/state laws relating to force, violence, theft, dishonesty, gambling, liquor, alcoholic beverages, or controlled substances
• Must not have been released or discharged under any other than honorable discharge from the armed forces of the United States
• Must have fingerprints on file with the Tennessee Bureau of Investigation
• Must pass a physical examination by a licensed physician
• Must have good moral character as determined by a thorough investigation
• Must be certified by a Tennessee-licensed healthcare provider as free from any impairment that would affect job performance
• Basic computer skills with working knowledge of Microsoft Applications
• Must have a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record
• Ability to safely operate company vehicles according to company policy

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Professional appearance with good personal hygiene
• Productive in a fast-paced environment
• Maintain dependable work attendance and flexibility with assigned work schedules, including overtime, evenings, weekends, and holidays
• Sensitive to the needs of guests and empowered to act within company guidelines
• Effective communication, problem-solving, conflict management, and interpersonal skills
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to handle frequent changes in priorities
• Reflect Dollywood’s image by being genuinely friendly and caring, taking pride in work
• Display and live out servant qualities: patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Committed to continuous improvement
• Promote and support a "team" work environment by cooperating and helping co-workers
• Able to perform basic arithmetic with accuracy
• Able to work comfortably at heights up to 60 ft using approved safety equipment
• Able to abide by the company’s drug and alcohol-free workplace policies
• Able to pass a pre-hire drug screen and random or for-cause drug screens

Physical and Cognitive Requirements

• Lifting and Carrying: May require occasional to frequent lifting of up to 100 lbs, abiding by safety guidelines for lifting methods
• Mobility: May require intermittent to prolonged sitting, standing, and/or walking for up to 16 hours per shift. May require travel to various areas on property, including changes in terrain, stairs, and uneven surfaces
• Repetitive Movements: May require performing repetitive movements and tasks throughout the shift
• Environmental Conditions: Ability to perform work tasks in varying weather conditions, including extreme cold and heat. May require working indoors and outdoors
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication using approved methods. Must meet the physical demands of the job