Security Officer III

Position Summary

As a Security Officer at Nemacolin's luxury resort, you will be responsible for ensuring the safety, security, and well-being of our guests, staff, and property. You will maintain a visible presence throughout the resort, respond to incidents, and uphold the highest standards of guest service and professionalism in line with our brand values.

Essential Functions

• Ensure the safety and security of all guests, associates, and resort assets through proactive patrols and surveillance.
• Conduct regular foot and vehicle patrols of the resort premises, including guest areas, back-of-house, and perimeter zones.
• Respond promptly and professionally to emergencies, alarms, disturbances, and other security-related incidents. Provide first aid or CPR if certified and necessary.
• Monitor and control access to restricted areas. Verify identification and credentials of visitors, contractors, and staff as required.
• Accurately document incidents, observations, and activities in detailed reports. Maintain logs and records in accordance with resort policies.
• Provide exceptional guest service by assisting with directions, lost and found, and general inquiries while maintaining a calm and courteous demeanor.
• Operate and monitor CCTV systems and other security technology to detect and respond to suspicious activity.
• Enforce resort policies and procedures, including fire safety, emergency evacuation, and health and safety regulations.
• Work closely with other departments (e.g., Front Office, Housekeeping, Engineering) to ensure a seamless and secure guest experience.

Qualifications

• High school diploma or equivalent; additional security or hospitality training is a plus.
• Minimum 1–2 years of experience in security, preferably in a luxury hospitality or resort environment.
• CPR/First Aid certification preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Physically fit and able to stand, walk, and patrol for extended periods.
• Must complete and pass a hospitality security officer certification program within 60 days. Provided by Nemacolin Resort.
• Must pass a physical fitness evaluation prior to starting employment (standards are available upon request).
• PA Act 235 armed agent certification is strongly preferred.

Growth & Development

• Paid training and structured onboarding.
• Hands-on learning and cross-department opportunities.
• Clear pathways for advancement and internal promotion.
• Recognition through individual and team honors.

Benefits & Perks

• Competitive hourly wages and attractive 401(k) program.
• Medical, dental, and vision coverage for eligible associates.
• Paid time off and holiday compensation.
• Discounted associate meals and uniform services.
• Savings across resort dining, retail, spa, and activities.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.