Security Officer II

About the role

Performs a variety of duties to provide assistance and information to all patients, visitors and staff. Enforces WVU Medicine policies and procedures to provide a safe, secure environment, in support of the Security Program.

Responsibilities

• Maintains consistent visibility and presence at assigned locations to provide an information and directional resource for all patients, visitors and staff distributing accurate information to all who request such.
• Responds to all patient, visitor and staff requests for information/assistance in a caring, courteous manner.
• Provides physical assistance, wheelchair assistance, transport services, escort services and room access patients, visitors and staff accessing WVU Medicine facilities.
• Makes recommendations to management, staff, visitors and patients to improve security and prevent accidents and crime.
• Reports suspicious situations, circumstances, incidents and persons, according to system and department policy and procedures.
• Responds and provides assistance to patients, visitors and staff during fire and disaster drills, animal control issues, transportation of valuables, and lost/found issues, according to system and department policy and procedures.
• Provides written documentation of activities, incidents, premises safety, accidents, theft, vandalism and other data requested by supervision in a factual, objective and legible manner.
• Operates Hospital-owned vehicles in a safe and responsible manner.
• Ensures safety and proper operating condition of vehicles by performing vehicle inspections, as outlined by departmental policy.

Requirements

• High School diploma or equivalent AND one (1) year of experience in security field OR Associate’s degree in criminal justice, criminology, forensics, law or related field of study
• Valid Driver’s License
• Obtain certification in BLS or HeartSaver First Aid within 60 days of hire date.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Qualifications

• Associate’s degree in criminal justice, criminology, forensics, law, or related field of study.
• One (1) year of experience in security field.

Skills and Abilities

• Ability to perform effectively under often stressful situations.
• Good decision making and organizational skills.
• Good written and verbal communication skills.
• Ability to train Security Officers.

Physical Requirements

• Sit, stand and walk for the entire shift and/or double shift.
• Lift, push or pull 80 pounds.
• Tolerate adverse environmental conditions for entire shift and/or double shift.

Working Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this Job, the employee may frequently be exposed to outside weather conditions.