Security Officer II

Organization: SMCS-Valley Administration

About the role

Provides a secure and safe environment that allows patients, visitors, physicians, personnel, and volunteers to deliver or receive quality services with minimal threats against their personal well-being and property. Responsible for patrolling and monitoring facility premises, observing and reporting suspicious and unauthorized activities and unsafe conditions. Handles access control, key management, and emergency response and notification. Renders assistance and security-related services to staff, physicians, patients, and visitors, including monitoring and restraining violent patients. Investigates and documents incidents relative to the facility and provides liaison between staff and local law enforcement agencies.

Responsibilities

• Site Security:
  • Performs interior/exterior building and ground patrols to prevent fire, theft, misuse, and vandalism of property.
  • Inspects doors, windows, and locks to determine level of security.
  • Secures or unlocks facility doors/entrances at specified times.
  • Inspects all elevators and interior fire escape stairwells, reporting discrepancies to Plant Operations and Maintenance.
  • Monitors surveillance equipment, inspects buildings, equipment, garages, and access points to prevent losses and damages.
  • Observes and assesses behavior while on patrol to deter incidents and ensure activity is not detrimental to the organization.
  • Responds to emergency codes, fire drills, and alarms.
  • Provides security education and may conduct fire drills for the Safety Department.
• Emergent Situations:
  • Responds to emergency calls for assistance to control disorderly conduct, combative patients, potential/actual infant or child abductions, bomb threats, evacuation incidents, chemical spills, and crowd control.
  • Removes and/or restrains individuals to a secure location and calls local authorities if needed.
  • Documents observations, information, occurrences, and witness statements in detail.
  • Assists local authorities such as police and fire departments when needed.
• Incident Reporting:
  • Reports unusual circumstances to the Lead Security Officer/Manager and documents using the Security Incident Report (IR).
  • Completes accurate, clear, and legible Security Incident Reports, documenting all steps and results.
  • Prepares daily incident, traffic, parking citations, work orders, and inspection reports related to safety and security.
• Customer Service:
  • Provides assistance and information to patients, visitors, physicians, volunteers, students, and staff to maintain safety, security, and good public relations.
  • Acts as the first point of contact for security assistance for staff and visitors.
  • Assists with lost and found items.
  • Answers general questions related to property or security policies and procedures.
  • Identifies individuals with special needs and provides appropriate assistance.
• Security Officers Assigned to Acute Facilities:
  • Provides a security presence within the ED for individuals, hospital personnel, County mental health personnel, and the general public.
  • Accepts individuals on a 5150 hold from law enforcement officers and ensures they are settled into the facility prior to releasing the officer.
  • Assists in ensuring the continued safety of patients, staff, and visitors, primarily using verbal intervention skills but may use physical restraint if necessary.

Requirements

• Education: High School Diploma or General Education Diploma (GED).
• Certification & Licensure: Proprietary Private Security Officer (PSO).
• Experience: 1 year of recent relevant experience.

Skills and Knowledge

• General knowledge of security officer duties with an emphasis on physical and emotional maturity required for judgment and diplomacy in a healthcare environment.
• Critical thinking skills, decisive judgment, and ability to work with minimal supervision.
• Ability to write incident reports and read business correspondence and procedure manuals.
• Effective communication skills to present information and respond to questions from managers, clients, customers, and the public.
• Basic arithmetic skills: addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
• Problem-solving ability for practical situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.

Pay

Pay range is $26.43 to $36.99 per hour. The compensation range may vary based on geographic location, candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.

Schedule

• Job Shift: Evenings
• Schedule: Full Time
• Shift Hours: 8
• Days of the Week: Variable
• Weekend Requirements: Every weekend
• Weekly Hours: 40

Benefits

Eligible positions include a comprehensive benefits package as part of Sutter Health’s total rewards program.