Security Officer II

About the role

This high-guest-contact position requires an approachable, friendly, and polished demeanor with a guest-focused mindset. Will perform duties to ensure the safety and security of guests, owners, and team members, protect the company’s assets, and maximize the amount of safety and security provided for guests and team members, while serving as a deterrent to crime and violations of company policy. Security Officers serve as first responders to any guest or team member injury and/or accident, and play an integral role in curtailing workplace injuries. He/She will ensure the guests' expectations are exceeded throughout their entire stay and will create customer delight in every interaction.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Responsibilities

• Be an ambassador of goodwill and provide outstanding guest service to all visitors and employees of the resort.
• Greet guests warmly, offer advice and guidance regarding the resort.
• Ensure all guests (be they owners, overnight, recreational, or business-related) receive directions on how to reach their intended destinations.
• Assist with lockouts, malfunctioning keys, and other operational issues.
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
• Patrol the resort to ensure the safety and security of guests, team members, and assets.
• Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological, or natural – as outlined in the department emergency response procedures.
• Act as first