Security Officer II

Job Responsibilities

• Maintains vigilance for unusual or suspicious individuals or situations
• Monitors and operates the surveillance, access control, and intrusion detection equipment and ensures its functionality by promptly reporting issues and getting those resolved at the earliest
• Learns and stands any of the assigned posts, which includes foot-patrol and standing outdoors for long periods of time
• Responds to emergency situations; administers first-aid as required
• Auxiliaries in evacuation and crowd control in the event of an emergency
• Responds to fire, safety and security alarms following set protocols
• Acts as a trusted point of contact for personnel, students, vendors, and the public
• Maintains vigil and patrols the campus while providing a visible presence
• Informs management on safety and security related matters, utilizing logs, email and verbal reports
• Logs observations regarding security, safety and maintenance related issues
• Contacts/coordinates with local law enforcement agencies when necessary
• Operates emergency equipment as needed
• Able to stay focused, attentive, alert and engaged at all times
• Listens and communicates calmly, effectively, and courteously in both emergency and non-emergency situations
• Employs good judgment and sound decision-making at all times

Required Competencies

• Intermediate computer skills, including experience with current Microsoft applications (e.g. MS Excel, Word, Outlook, PowerPoint etc.)
• Aptitude in learning how to do basic troubleshooting while operating/monitoring surveillance, access control and intrusion detection equipment
• Good comprehension ability and logical thinking
• Ability to operate security communication equipment
• Able to act with urgency and calm in an emergency situation
• Excellent judgment aptitude with a solid ability to detect imminent or looming threats
• Able to identify and resolve conflicts in an effective manner
• Basic problem-solving skills including identifying, understanding and resolving the problems
• Excellent communication skills including effective listening skills
• Polite and courteous demeanor
• Able to adapt to rapidly evolving situations and priorities
• Able to maintain confidentiality of information

Education & Experience

• High school diploma or general education degree (GED)
• One to three years related experience and/or training
• Or equivalent combination of education and experience
• Willingness to work any shift and any days, including weekends
• Demonstrated ability to create positive and professional interactions and maintain a good working relationship with colleagues

Physical Requirements

• Standing, walking, sitting, lifting and driving a company vehicle

Desired/Preferred

• Desired/Preferred Ability and willingness to document process-flow diagrams and standard operating procedures
• Proficiency in MS excel
• Knowledge and experience in root cause analysis and corrective actions planning
• Security officer experience
• Experience in CCTV, access control, intruder alarm and fire alarm handling