Security Officer I

SUMMARY

Performs protective and enforcement functions in a courteous and restrained manner to maintain a safe and secure environment.

Essential Duties & Responsibilities

• Spend majority of shift on foot patrol, walking and climbing stairs to observe and identify potential security and safety risks.
• Maintain order in the hotel, dealing with the welfare of guests.
• Assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, safety hazards and threats to life and/or property in a calm manner.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the safety and security of hotel guests, employees, patrons and property.
• Answer security telephone calls and respond in a timely manner based on priority.
• Observe the CCTV monitors for any unusual activity and report it to the immediate supervisor on duty.
• Familiarize and monitor the fire command station installed in the lobby office and Security Dispatch.
• Know the entire building’s layout in terms of fire safety, including Alarm pull stations, fire extinguishers and emergency exits.
• Check employee packages as they exit to ensure no Hilton property is being removed.
• Screen persons entering this entrance for purpose and authorization.
• Receive record and store lost and found items. Research and respond to inquirers from guests concerning status of items. Mail out claimed items to owner.
• Provide accurate information to inquirers for directions and hours of operation for hotel outlets.
• Aid guests with door lock and in-room safe problems.

Specific Job Knowledge, Skills And Ability

• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the surrounding areas.
• Ability to effectively deal with internal and external customers, including those who require high levels of patience, tact, and diplomacy to defuse anger and collect information.
• Perform tasks requiring bending, kneeling and walking significant distances within the building.
• Successfully complete C.P.R. and First Aid training.
• Ability to follow written and or verbal instructions.
• Ability to perform duties within extreme temperature ranges.
• Requires grasping, lifting and or carrying of persons, packages, luggage and safety equipment.
• Use a clear concise English-speaking voice to provide accurate information and document legibly all appropriate incident information.

Education, Work Experience & Education Requirements

• Minimum a High school diploma required.
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• Entry level, little to none hotel experience as a Security Officer.
• Ability to work a flexible schedule.
• Florida State security guard license required.
• C.P.R. certified and First Aid training preferred.
• Other Applicants with additional language skills preferred.