Security Officer (Horseshoe)

Responsibilities

• Provide a friendly and safe environment for guests and team members.
• Maintain security protection on property, including money transactions, customer service, and performing command center/dispatch functions.
• Check IDs and ensure all guests are at least 21 years of age to enter the casino.
• Observe and report disruptive or intoxicated persons.
• Respond to security concerns in a prompt and efficient manner.
• Provide medical attention in emergency situations to guests.
• Provide assistance and service to guests and employees.
• Able to effectively communicate over dispatch radio.
• Ability to maintain an upbeat and positive demeanor in all interactions.
• Able to handle difficult interactions with composure.
• Comply with Iowa Racing and Gaming Commission Regulations and procedures.
• Comply with company regulations, policies, and procedures.
• Act as a role model to other employees.
• Perform all other related and compatible duties as assigned.

Qualifications

• Good oral and written communication skills including tact when dealing with difficult customers.
• Fluent and literate in English.
• General familiarity with investigative procedures.
• Valid driver's license preferred to drive security vehicle on the property when needed.
• Ability to respond calmly and make rational decisions in stressful situations.
• Able to listen and respond to visual and aural cues.
• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Able to stand for extended periods of time.