Security Officer - Full Time - Evenings

About the role

40 hours / Sunday–Thursday evenings. Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations, continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

Responsibilities

• Patrol assigned areas, giving particular attention to those areas where security problems have occurred.
• Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintain strict confidentiality standards at all times.
• Investigate thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notify appropriate law enforcement agencies of potential/real civil or criminal misconduct and detain suspicious individuals as appropriate; when authorized, make arrests as appropriate; participate in subsequent court proceedings as required.
• Prepare and submit written reports in a complete and accurate manner; make notations in the log of all incidents; keep the Supervisor informed at all times.
• Maintain accountability for valuables/property and forms of evidence coming into the incumbent’s custody; ensure safekeeping; maintain documentation.
• Perform as Dispatcher utilizing “state-of-the-art” integrated security systems; radio dispatch personnel to respond to occurrences and phone calls for assistance; provide and maintain documentation.
• Participate in assistance with workplace and domestic victims; respond to medical emergencies; when authorized, assist in the restraint of patients; involved in the protection of dignitaries; control pedestrian and vehicular traffic.
• Voluntarily participate in various departmental committees, task forces, and teams.

Qualifications

• Education: Bachelor’s Degree; Criminal Justice preferred. Can this role accept experience in lieu of a degree? No.
• Licenses and Credentials: Class D Passenger Vehicle Driver’s License [State License]
• Experience: 3–5 years preferred in hospital, security/police, emergency medical or customer services

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills; recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams; able to multitask.
• Strong problem-solving skills; critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible; displays a positive image, tact, and diplomacy; actively listens; articulates effectively.
• Demonstrates understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Work location

1153 Centre Street

Pay

$22.22 – $31.71/Hourly, Grade 5

Schedule

Evening (United States of America)