Security Officer (Full Time) (36802)

About the Role

Ensures the security and safety of guests, team members, cash, and physical assets of the Hotel and Casino.

Responsibilities

• Ensures the integrity of gambling, banking count room, and cash handling procedures.
• Maintains constant surveillance throughout the casino to watch for irregularities or illegal gaming devices.
• Immediately reports suspicious or unusual activities to the proper Department Supervisor, Surveillance Officer, or Security Director.
• Periodically checks perimeter and cash cage door.
• Delivers fills/credits from cage to gaming stations.
• Escorts all chips and cash transfers within the casino.
• Collects and transports table game drop boxes to storage area.
• Assists in monitoring traffic as required.
• Maintains and controls access to restricted areas.
• Checks ID for possible underage customers.
• Responsible for opening outer door of ATM machine for fills.
• Provides security for Cash Cage and Count Room.
• Ensures the safety of guests and employees; performs first aid, CPR, and uses AED as required.
• Works with local police, fire, or emergency medical teams as necessary.
• Protects hotel and casino assets.
• Accepts found property and tags for safekeeping; accepts found or confiscated drugs and tags for safekeeping.
• Assists in locating lost property and files a report if not found.
• Fosters and maintains positive player/house relations.
• Accepts records and notifies management of guest or employee complaints.
• Removes individuals from the hotel and casino when directed by the General Manager or Security Management.
• Makes citizens arrests for law violations when required.
• Responsible for keeping Key Records and issuing sensitive keys.
• Patrols the casino, hotel, and pool areas for undesirable guests.
• Performs the functions of Security Dispatch/Surveillance or Bike Officer if required.
• Adheres to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including Title 31 Cash Transactions, Suspicious Activity Reporting, and Customer Identification requirements.
• Provides excellent guest service to both guests and internal clients.
• Adheres to all Tribal Ordinance, Regulations, ACCRS, and SRC System of Internal Controls and Standard Operating Procedures.

Access to Sensitive Areas and Information

• As per the ACGC Access matrix.
• Signatory ability when acting as a Security Officer for:
  • Hotel and casino security reports.
  • Table Game fills/credits.
  • Slot jackpots up to $200.00.
  • Applicable security reports.

Qualifications

• High school diploma or GED.
• Desirable to have experience in law enforcement, security, military, current Guard Card, or 832 PC college classes.
• Required to obtain a current CPR, AED, and First Aid Certificate.
• Must be able to write clear and concise reports and communicate without significant impediment or accent in English.
• Must have experience in radio, telephone communications, and dispatch.
• Current Guard Card not required.

Working Conditions

• Must be able to stand, move, and work throughout the office area and properties, including walking up to 1.5 miles, climbing stairs, and sitting at a desk/workstation for the duration of the shift.
• Must be able to work in a smoke-filled environment.
• Must be able to work in a “lighting subdued” environment for extended periods.
• Must be able to work in extreme weather conditions, including extreme heat and cold.
• Typically housed in an office environment; noise level is usually moderate but escalates in the casino environment.
• Must be able to grasp, bend, lift, and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.
• Sufficient dexterity of hand to use office equipment, including computers, calculators, and multi-line telephones.