Security Officer - FT

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting, fast-paced industry with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Responsibilities

• Seeking opportunities to always provide exceptional Red-Carpet Service to our guests
• Supporting property promotions and events
• Maintaining highly visible patrols to ensure a safe gaming environment
• Assuring quality support to other departments so they may serve our guests more effectively
• Handling all escorts of money/chip transactions in accordance with State Gaming Regulations and established Internal Controls
• Monitoring casino floor for minors
• Responding to disturbances, emergencies and alarms in the casino and throughout the property
• Maintaining public order and enforcing safety rules
• Performing table fills/credits
• Performing table game drops
• Performing Bill Validator drops
• Adhering to all Gaming Regulations and Internal Controls
• Escorting team members, visitors, and vendors into sensitive areas with prior approval

Requirements

• High School diploma or equivalent
• Effective written and verbal communication
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in an environment which may be noisy
• Employing tact when dealing with difficult team members, guests, or situations
• Ability to identify and quickly respond to potential problems, conflicts, and to defend oneself and others in combative situations
• Run on level or graded surfaces, as well as up and down stairs
• Ability to effectively and efficiently move around all work areas, including walking and standing for long periods of time
• Must possess a valid state-issued driver’s license
• Ability to multi-task as required; officers cover a wide variety of different posts and work with all departments
• Physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 35 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job-related duties in varying work areas, such as confined spaces
• Exposure to an environment containing unrestricted second-hand tobacco smoke
• Ability to adapt and adjust as necessary

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off earned according to local policy, increasing with length of employment
• Wellness programs supporting financial, physical, and mental well-being