Security Officer- First Shift

About the role

The Indianapolis Zoo's Security team works diligently to provide a safe and secure environment for our guests, volunteers, employees, animals, and plants. On a year-round 24/7 basis, full-time Security Officers conduct internal and external checks, investigate unusual situations, assist guests in times of need, and ensure Zoo procedures are followed. This position requires excellent people skills, as our Security Officers interact with Zoo employees, guests, and volunteers daily. Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world.

Responsibilities

• Monitor surveillance equipment, weather computer, zoo access, and radio traffic.
• Answer telephone calls and pages.
• Maintain control of radios, keys, packages, and vehicles.
• Monitor Zoo and Gardens grounds, parking lots, service roads, and buildings.
• Respond to staff and guest concerns and report safety concerns on a timely basis.
• Make appropriate decisions in the medical assistance of staff, guests, and volunteers.
• Ensure all reports and logs are detailed, accurate, and completed.
• Demonstrate knowledge of all Security and Emergency preparedness procedures.
• Must become certified as a First Responder and qualify for the emergency animal escape weapons team.
• Exhibit dependability, initiative, positive attitude, verbal and written communication skills, interpersonal skills, leadership, and teamwork.
• Recognize problems as they occur and contribute to their resolution.
• Make good decisions using sound judgment.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Have a valid Indiana Driver's License and be insurable by Indianapolis Zoo's insurance.
• Professional attitude and interpersonal skills.
• Ability to interact and communicate with co-workers, volunteers, and guests in a professional and courteous manner.
• Past work experience in security or extensive customer service experience is strongly desired.
• Open availability along with working weekends, evenings, and holidays are required.

Schedule

This is a full-time, 40 hours per week, first-shift position that requires flexibility to work varying shifts and schedules as needed.

Work Environment

Frequent exposure to outdoor environmental conditions, which include inclement weather, cold and hot temperatures, and humidity.