Security Officer - Event Monitoring Representative

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. Work in a dynamic, welcoming, and collaborative workplace as part of a team that positively impacts the communities and customers we serve.

About the role

The Security Operations and Event Monitoring Center (SOEMC) supports the protection of company assets and personnel through 24/7 monitoring and response operations. This contract position provides operational and administrative support within the SOEMC, primarily focused on alarm monitoring, call handling, and routine administrative functions. Ideal for detail-oriented, technically capable individuals comfortable working in a high-tempo environment.

Responsibilities

• Respond to and process incoming alarms using monitoring systems in accordance with established procedures.
• Answer inbound security-related calls and support internal customers with routine requests.
• Create and maintain accurate incident reports in real time.
• Monitor operational systems and queues to ensure consistent service levels and timely response.
• Perform administrative duties including data entry, report generation, and email communication.
• Operate effectively in a high-tempo environment while managing multiple tasks simultaneously.
• Utilize Microsoft Office tools, including Excel functions, to support tracking and reporting activities.
• Maintain a high level of attention to detail in all documentation and communications.
• Adapt to evolving responsibilities based on performance, experience, and operational needs.

Requirements

• High school diploma or equivalent.
• Minimum typing speed of 30 words per minute with accuracy.
• Experience using Microsoft Office applications (Word, Excel, Outlook).
• Comfortable working with multiple systems and technology platforms.
• Strong attention to detail and organizational skills.
• Ability to remain focused and effective in a fast-paced work environment.
• Strong communication skills, both written and verbal.

Schedule

This position operates in a 24/7 security operations center environment. Candidates must be available to work rotating shifts, including nights, weekends, and holidays. Administrative workload may be concentrated during overnight and early morning hours.

Pay

$19.37 / hour

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law