Security Officer - Evening

About the Role

As a Security Officer, you will be part of a professional team charged with providing a safe and secure environment for the Brigham and Women’s Hospital community. This role requires flexible schedule availability, adaptability to evolving operations, and a commitment to high professional standards.

Receiving general direction from the Security Supervisor, you will ensure a safe and secure environment, provide protective services, and assist with the day-to-day operations of the department.

Responsibilities

• Provide protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras.
• Patrol buildings and grounds to identify unsafe conditions or improperly secured areas, helping prevent theft, injuries, or damages.
• Deliver high-level customer service by interacting with patients, visitors, and staff in a proactive, friendly, and helpful manner; promote safety awareness.
• Respond to emergencies and conduct preliminary investigations into thefts, shortages, and other complaints involving potential misconduct.
• Provide escorts for staff, visitors, and patients as requested.
• Perform patient restraints and detain individuals suspected of criminal conduct.
• Maintain accountability for valuables, property, and evidence.
• Assist motorists with jump starts and lockouts.
• Prepare and submit accurate written reports and log all incidents.
• May be assigned to special duties such as Bike Patrol or Community Liaison Officer.
• May be assigned to off-site locations, including administrative buildings, ambulatory care centers, or community-based health clinics.
• Cross-train in other locations beyond the normally assigned workspace.
• Work other shifts or locations as necessary.
• Perform additional duties as assigned.

Requirements

• Minimum of a high school diploma required; Associate’s or Bachelor’s degree in criminal justice or a related field preferred. A combination of experience and education will be considered.
• 1–3 years of security or related experience preferred.
• Must possess and maintain a valid Driver’s license from state of residence.
• Must submit to and pass an initial and annual criminal background check.
• Must obtain and maintain required certifications (training provided by department):
  • CPR/AED/First Aid
  • Narcan (Naloxone) Training
  • AVADE/HDTS De-Escalation Training
  • International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification (within first 90 days)
• Ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 preferred.

Skills

• Exemplary customer service and communication skills; ability to handle complex interpersonal situations and crisis management scenarios.
• Strong risk analysis and organizational skills.
• Reliable and flexible.
• Ability to gather, analyze, evaluate, and utilize facts and evidence; interview victims, complainants, witnesses, and suspects.
• Ability to prepare clear and concise reports and routine correspondence.
• Proficiency in operating office equipment, including computers and supporting word processing, spreadsheet, and database applications.
• Must be able to read, write, and speak English fluently. Fluency in more than one language preferred.

Working Conditions

• Physically able to lift 50 pounds.
• Ability to stand or walk for a minimum of 8 hours.
• Ability to run to emergencies within the hospital and adjoining campuses; must be able to verbally and physically control emergency situations upon arrival if necessary.
• Strong sight and hearing abilities required to effectively handle diverse and emergency situations.
• Capacity to use appropriate force to overcome, arrest, or restrain someone if necessary.

Each officer must pass the following functional assessments upon hire (within the first 90 days) and annually:

• 3 Minute Step Test: Measures heart rate recovery after three minutes of stepping.
• Step, Bend, and Crawl: Measures mobility and coordination by stepping over hurdles, bending, and crawling under a table.
• Stretcher Carry: Measures ability to assist in lifting a stretcher loaded with approximately 150 lbs.
• Pull and Drag: Measures upper body strength by dragging a 150 lb. sled 10 feet and back.
• Balance Walk: Measures balance by walking on a 1-inch-wide tape.
• Stair Climb: Measures ability to climb four flights of stairs quickly (must complete in 35 seconds or less).

Hospital-Wide Responsibilities

The I CARE Standards guide interactions with patients, family members, visitors, colleagues, and neighbors to optimize the Brigham experience and fulfill the mission of providing seamless, high-quality patient and family-centered care:

• Communicate commitment to high-quality performance.
• Appear and act as a professional.
• Respect all individuals.
• Extend yourself.

Pay

Pay range: $23.34 – $33.37 per hour (Grade 5). Offers will consider skills, relevant experience, education, certifications, and other factors. Comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs are also available.

Schedule

• 40 hours per week.
• Evening shift: 3:00 PM – 11:00 PM.
• Onsite at 10 Vining Street.