Security Officer - Embassy Suites Downtown GR

Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement.

About the role

As a Security Officer, you would be responsible for ensuring the safety and security of team members, guests, and guest property according to Suburban Inns’ Core Values and Suburban Inns/Embassy Suites standards, and going above and beyond to ensure that guests are 100% satisfied.

Responsibilities

• Report to work in professionally appropriate attire, presented neat and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Be alert for fire hazards and unsafe work practices and unsafe conditions
• Ensure compliance with hotel and security SOP
• Be able to act according to all emergency procedures
• Ensure that all safety and security supplies are well maintained
• Maintain good public relations with guests
• Conduct regular patrol of the property to ensure all areas are safe and secure
• Display the essential hospitality attitude/professionalism when dealing with internal and external guests; communicate verbally and nonverbally with them in a pleasant and professional manner
• Be alert for any unusual occurrences and take appropriate action
• Ensure all areas of the hotel are secure when not in use
• Monitor life safety systems including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers
• Ensure security camera system is fully operational and functional
• Assist in the training of team members on emergency and security procedures
• Assist all associates with questions, problems which might occur
• Enforce a quiet environment for sleeping guests
• Be familiar with the hotel’s amenities and their hours of operation
• Fill out guest and team member incident reports as necessary
• Handle sensitive incidents with discretion
• Coordinate with government and law enforcement agencies as necessary
• Assist in maintaining the cleanliness of all parking and lobby areas
• Ensure guests and employees receive proper security escorts, as required
• Assist other departments as needed
• Ensure QA compliance with Hilton/Embassy Suites standards
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Requirements

• High school diploma or equivalent related experience preferred
• Security related experience preferred
• Strong interpersonal and communications skills
• Valid driver’s license
• TIPS, CPR certifications (may be completed upon hire)

Requires ability to interpret/extract information and/or perform arithmetic functions. Requires typing, record keeping, and/or word processing.

Schedule

Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs. Weekend availability required. Part-time position available.

Uniform and Appearance Guidelines

• Uniform and name tag provided
• Close-toed, non-slip shoes are the responsibility of the Team Member
• Hair must be kept well-groomed
• All facial piercings and tattoos that are not covered by a work uniform must be approved by management
• Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times

Benefits

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Floating Holiday
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)