Security Officer - Embassy Suites

Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement.

Responsibilities

• Ensure the safety and security of team members, guests, and guest property according to Suburban Inns’ Core Values and Suburban Inns/Embassy Suites standards.
• Report to work in professionally appropriate attire, presented neat and clean.
• Greet all guests in a friendly, positive manner; ask questions and make personal connections to make them feel welcome and valued.
• Anticipate and meet the needs and expectations of guests, then go one step further.
• Be alert for fire hazards, unsafe work practices, and unsafe conditions.
• Ensure compliance with hotel and security SOP.
• Act according to all emergency procedures.
• Ensure that all safety and security supplies are well maintained.
• Maintain good public relations with guests.
• Conduct regular patrol of the property to ensure all areas are safe and secure.
• Display essential hospitality attitude/professionalism when dealing with internal and external guests.
• Be alert for any unusual occurrences and take appropriate action.
• Ensure all areas of the hotel are secure when not in use.
• Monitor life safety systems including layout of entire building, alarm pull stations, location of fire extinguishers, and sprinklers.
• Ensure security camera system is fully operational and functional.
• Assist in the training of team members on emergency and security procedures.
• Assist all associates with questions or problems that might occur.
• Enforce a quiet environment for sleeping guests.
• Be familiar with the hotel’s amenities and their hours of operation.
• Fill out guest and team member incident reports as necessary.
• Handle sensitive incidents with discretion.
• Coordinate with government and law enforcement agencies as necessary.
• Assist in maintaining the cleanliness of all parking and lobby areas.
• Ensure guests and employees receive proper security escorts, as required.
• Assist other departments as needed.
• Ensure QA compliance with Hilton/Embassy Suites standards.
• Exhibit regular and recurrent attendance records.
• Perform other duties as requested by management.

Requirements

• High school diploma or equivalent related experience preferred.
• Security-related experience preferred.
• Strong interpersonal and communication skills.
• Valid driver’s license.
• TIPS, CPR certifications (may be completed upon hire).
• Ability to interpret/extract information and/or perform arithmetic functions.
• Typing, record keeping, and/or word processing skills.

Benefits

• Hotel and restaurant discounts.
• Earned Paid Time Off for all team members.
• Insurance (health, vision, dental, life) for full-time team members.
• Flexible schedules.
• Holiday pay.
• 8 hours of paid volunteer time per year.
• Floating holiday.
• Advancement and professional growth opportunities.
• Monetary recognition program.
• Monetary referral program.
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial, and elder care consultations).

Schedule

Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs.

Uniform And Appearance Guidelines

• Uniform and name tag provided.
• Close-toed, non-slip shoes are the responsibility of the team member.
• Hair must be kept well-groomed.
• All facial piercings and tattoos not covered by a work uniform must be approved by management.
• Any tattoo deemed offensive based on racial, sexual, religious, ethnic, or other sensitive characteristics must remain covered or concealed at all times.