Security Officer - Dispatcher - DAILY

About the role

At Disney, you'll be part of a team that makes magic happen. As a Global Security Control Center (GSCC) Dispatcher, you'll play a crucial role in ensuring the safety, security, and protection of Disney personnel, business operations, assets, and brands.

Responsibilities

• Communicate and execute strategies regarding the safety, security, and protection of all Disney personnel, business operations, assets, and brands.
• Calmly relay information in a crisis event to ensure effective communication and coordinate the right resources in place to mitigate any impact to the Company.
• Support emergency and non-emergency events, research global affairs, call mitigation, event dispatching, and 24/7 event-driven notification services.
• Direct and coordinate support by aiding essential operational services, notification warnings of potential risks, distribution of employee information, and serve as the main communication intake point for Global Security during emergencies.
• Facilitate communications to provide solutions to incidents and events impacting Disney staff using critical thinking, problem-solving skills, and sound judgment.
• Use two-way radio communication and circulate information via various methods such as Radio, Telephone, E-mail, Web.
• Aid and support employees and guests through a triage of local and global security issues.
• Triage emergency alarms and access control systems companywide and deploy resources as needed.
• Create and monitor visitor requests for entry into the visitor management system.
• Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and access control systems.

Requirements

• Experience working in a Control or Security Operations Center related operation.
• Great multi-tasker who can receive and relay direction and coordinate several incidents at once in a fast-paced environment.
• Top-notch verbal and written communications skills, able to interact with company personnel, executives, guests, and law enforcement.
• Consistently maintain confidentiality of information and professionalism, transitioning between calm and extremely active work conditions daily.
• Active listener who works well within a team setting and occasionally works proficiently on your own under minimal supervision.
• Flexibility to work on a rotating or on-call schedule including weekends, holidays, and/or third shift (Potential shifts: 6AM-2:30PM, 2PM-10:30PM, or 10PM - 6:30AM).
• Familiarity with Microsoft Office 365 Suite and demonstrated typing proficiency.
• Valid California BSIS issued Guard Card License or ability to obtain one.
• Valid US Driver's license.

Qualifications

• High school diploma, GED, or equivalent experience.
• Previous work-related experience in law enforcement, security, fire, and/or a medical related field.
• Completed course work and/or certifications in a related area.
• Experience with incident management software and computer-aided dispatching systems.
• Knowledge of local, state, and federal security and emergency management systems.
• Certification in First Aid, CPR, and AED.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Confidentiality and professionalism.
• Flexibility and adaptability.
• Technical proficiency with Microsoft Office 365 Suite.
• First Aid, CPR, and AED certification.

Benefits

It would be a plus if you also have previous work-related experience in law enforcement, security, fire, and/or a medical related field. Completed course work and/or certifications in a related area, experience with incident management software and computer-aided dispatching systems, knowledge of local, state, and federal security and emergency management systems, and certification in First Aid, CPR, and AED.

Pay

The hiring rate for this position in Burbank, California is $26.39 per hour. The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.