Security Officer Dispatcher

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the role

As a Dispatch Officer at a retail and mall location, you will coordinate communications, monitor activity, respond to calls for service, and support access control and incident reporting. You will help maintain a welcoming, secure environment through professional customer service, clear communication, and teamwork. This driving post requires a valid driver’s license in accordance with Allied Universal driver policy requirements.

Responsibilities

• Provide customer service to retail location personnel, visitors, and delivery drivers by carrying out site-specific security-related procedures, policies, and emergency response activities as appropriate.
• Monitor dispatch communications, receive and document calls for service, and relay relevant information to on-site personnel and management.
• Coordinate responses to incidents, alarms, and critical situations in a calm, professional, problem-solving manner.
• Maintain accurate logs, incident reports, visitor or vendor activity records, and other dispatch-related documentation.
• Conduct regular and random patrols of the retail location and perimeter, reporting observed hazards, suspicious activity, and policy concerns to appropriate personnel.

Requirements

• A valid driver’s license is required in accordance with Allied Universal driver policy requirements.
• CPR and First Aid certification is preferred.
• Loss prevention experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Pay

$21.63 / hour

Schedule

• Friday: 07:00 AM - 03:00 PM
• Saturday: 03:00 PM - 11:00 PM

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.