Security Officer Dispatch Communications

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture positively impacting the communities and customers we serve.

About the role

As a Dispatch Professional in a healthcare location, you will coordinate communications, monitor access activity, and support timely responses to security-related incidents. You will serve as a key resource for staff, visitors, and responding personnel while delivering exceptional customer service and clear communication.

Responsibilities

• Provide customer service to patients, visitors, staff, and emergency responders by carrying out security-related procedures, site-specific policies, and emergency response activities in a healthcare setting.
• Monitor and coordinate incoming calls, alarms, radio traffic, and other communications; document and dispatch appropriate personnel in accordance with established protocols.
• Respond to incidents and critical situations in a calm, problem-solving manner, promptly relaying pertinent information to appropriate hospital personnel and emergency services.
• Maintain accurate dispatch logs, incident records, access-related notifications, and other required documentation while protecting confidential information.
• Monitor designated cameras, access points, and communication systems; report unusual activity, equipment issues, and urgent concerns to appropriate personnel.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Qualifications

• Customer service experience is preferred.
• The ability to lift more than 20 pounds is preferred.
• Access control and badge experience is preferred.
• X-ray screening experience is preferred.
• CPR certification is preferred.

Pay

$15.34 / Hour

Schedule

• Monday: 02:00 PM - 10:00 PM
• Tuesday: 02:00 PM - 10:00 PM
• Thursday: 06:00 AM - 02:00 PM

Benefits

• Smart Tools: Access to exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.