Security Officer - Category 10 Nashville

About the role

As a Security Officer, you'll serve as the front line of protection for our guests, staff, and property, ensuring a safe, secure, and enjoyable experience at our legendary music institutions.

Responsibilities

• Assess situations, de-escalate conflicts, and respond quickly in scenarios requiring physical strength and stamina.
• Maintain a high-visibility presence to protect property and personnel, monitor crowds, and assist guests.
• Offer general information, directions, and assistance.
• Investigate and report suspicious behavior to management.
• Screen guests upon entry using metal detectors, weapons detection systems, and bag searches.
• Enforce policies, verify identification and access credentials, manage on-site crowd flow, and conduct appropriate searches.
• Monitor and control access to restricted areas.
• Clearly communicate venue policies and procedures.
• Protect property and assets by preventing theft and damage through patrols, surveillance, and monitoring facilities, grounds, and parking areas.
• Provide escorts for artists, VIPs, and other high-profile individuals to ensure safety and privacy.
• Respond promptly to emergencies (medical, fire, severe weather, etc.) according to SOP.
• Assist guests, support evacuations, administer first aid/CPR/AED, and collaborate with first responders.
• Address potential crowd control issues.
• De-escalate volatile situations quickly and diplomatically.
• Escort unruly individuals from the venue when necessary.
• Conduct routine safety inspections and audits.
• Ensure emergency exits and pathways remain clear and unobstructed.
• Report hazards or defective equipment to management.
• Prepare detailed and accurate incident and accident reports, both verbally and written as required.
• Communicate and enforce all corporate standards, policies, and procedures in compliance with local, state, and federal laws and regulations.
• Adequately adhere to and support the Safety and Security Operating Procedures.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Experience in law enforcement or security with entertainment/hospitality venue and crowd control experience preferred.
• Effective interpersonal, verbal, and nonverbal communication skills.
• Ability to work extended hours with some physical stress.

Skills

• State of Tennessee Unarmed Security License, to include Dallas's Law training, required.
• CPR/AED certification required within 90 days of hire.
• Crowd Management Training provided upon hire.

Benefits

• 401(k) retirement plans with 4% company match, vested immediately.
• Competitive medical, dental, vision, and pharmacy plans.
• Company paid life insurance and short- and long-term disability coverage.
• Generous Paid Time Off (PTO) - vacation, sick, and holidays to provide flexibility.
• 4 weeks fully paid parental leave, plus adoption and surrogacy financial support.
• Employee Assistance Program (EAP) - free resource for employees and family members.
• Identity theft protection - company-paid benefit to keep your personal information safe.
• Perks - free and discounted tickets to shows, tours, restaurants, retail, and more.
• Education assistance available.