Security Officer

About the role

This is a part-time/on-call position requiring availability on Fridays and Saturdays from 11 pm to 7 am. The Security Agent performs protective and enforcement functions in a courteous and restrained manner, handling emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment.

Responsibilities

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Use pager and two‑way radio for verbal communication; bend, stoop, and kneel as needed (e.g., performing CPR).
• Maintain order in the hotel, assisting guests with door lock problems and coordinating expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of guests, employees, patrons, and property.
• Grasp, lift, carry, or move persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity.
• Answer security telephone and safety hotline calls promptly based on priority; use clear, concise English, listen empathetically, provide accurate information, and document legibly.
• Memorize and monitor the life‑safety system, including building layout, alarm pull stations, fire extinguisher locations, and sprinklers.
• Receive, record, and store lost‑and‑found items; research and respond to guest inquiries about item status.
• Escort guests and employees to parking lots as required; provide same service for employees carrying house banks.
• Adhere to all company policies and procedures; follow safety and security rules; know department fire prevention and emergency procedures; utilize protective equipment.
• Report unsafe conditions, accidents, injuries, near‑misses, property damage or loss to management.
• Maintain a neat, clean, and well‑groomed appearance per team member handbook.
• Assist Front Desk Personnel when needed and perform any related duties as requested by management.

Knowledge, Skills & Abilities

• High school diploma preferred; any combination of education and experience equivalent to high school graduation is acceptable.
• Prior law enforcement or military experience preferred.
• Thorough knowledge of the building layout, function rooms, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to listen, speak, read, and write English clearly to ascertain and document important information.
• Ability to work in a fast‑paced environment, sometimes under pressure, while remaining flexible, efficient, and maintaining a pleasant, cheerful demeanor.
• Ability to follow written or verbal instructions.
• Ability to operate a computer, printer, copier, and telephone.

Physical Demands

• Ability to stand, walk, and/or sit continuously for the duration of the shift while performing essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs and ladders at a rapid pace.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings.
• Lifting up to 25 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Schedule

Part‑time/on‑call position; required availability Fridays and Saturdays from 11 pm to 7 am.