Security Officer

Full-time • Gatlinburg, TN • $19 – $20/hour • Resort Ops • Security & Safety

About the role

Adjacent to Great Smoky Mountains National Park, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Responsibilities

• Serve as the first responder to police, fire, and medical incidents within the scope of Security Officer duties
• Maintain a visible, uniformed security presence across assigned resort areas
• Control access at designated entry and exit points
• Monitor security systems, including surveillance cameras and fire alarm panels, in compliance with legal and company requirements
• Conduct routine safety and security inspections following established procedures
• Maintain accurate security records, logs, and checklists
• Prepare clear, timely, and detailed incident reports using computer systems and email
• Assist guests and team members with security-related concerns and service requests
• Manage lost and found inventory, key control, and accountability
• Perform traffic control, parking enforcement, assist public safety officers, and complete other duties as assigned
• Perform any other task requested by management within the scope of corporate policy

Requirements

• Must be at least 18 years of age
• Must be able to lift 50 lbs
• Flexibility to work nights, weekends, and holidays
• Required to pass a background check, drug test and motor vehicle record (MVR) check
• Required to provide proof of eligibility to work in the United States
• Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed

Qualifications

• High school diploma or general education degree (GED)
• Previous experience in security, law enforcement, military, or a related field is preferred (minimum of 1 year), but not required
• Possession of a valid Unarmed Security Officer license (as required by the state of employment) is a plus; however, we will assist qualified candidates in obtaining this certification if needed
• Certificate certificates in First Aid, CPR and AED highly preferred but not required
• Prior hospitality or guest service experience strongly preferred
• Strong verbal and written communication skills
• Proficiency with basic computer systems used to complete reports, logs, and email communication
• Ability to remain calm and professional in high-pressure or emergency situations
• Excellent judgment, integrity, and attention to detail

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact