Security Officer

About the role

The primary role and responsibility of this position is to protect people, property, information, and the reputation of HealthPartners, Westfields Hospital & Clinics, and the Valley Region's hospitals and clinics. This position will represent HealthPartners, performing duties in a courteous and professional manner that conveys a positive image of the organization and that fosters cooperation and support with staff, patients, visitors, and external agencies.

Responsibilities

• Patrol interior and exterior areas of properties where assigned by vehicle and/or on foot according to standard operating procedures and situational needs.
• Promptly respond to escalating behavioral and conflict events, assuring for the care, welfare, safety, and security of all involved.
• Promptly coordinate response to internal and external situations impacting life safety, facility infrastructure and business continuity; initiating and utilizing the Incident Command System (ICS) to ensure appropriate organizational leaders are notified and assigned roles as these situations demand.
• Investigate crimes, traffic accidents, suspicious incidents, and other calls for service, gathering evidence and documenting information, and assisting in follow-up investigations as assigned.
• Address and document unusual or unsafe conditions that may create security concerns or safety hazards, including stopping work to ensure staff, patient, visitor, and contractor safety.
• Restrict access to and identify persons with no business on property.
• Enforce parking guidelines and direct traffic to assist motorists.
• Process lost and found property, patient valuables, contraband, and weapons.
• Participate in daily shift briefings and department trainings.
• Maintains close communication with the HealthPartners Valley Region stakeholders and responds to requests for support.
• Provides security assistance as needed at all HealthPartners properties.
• Makes security decisions at the shift and site operational level, in alignment with the strategy and vision set by HealthPartners leadership.
• Follows the strategic and operational direction of the Director and Vice President, Security.

Qualifications

• Education, Experience or Equivalent Combination: Minimum: High school graduate or equivalent. 2 years previous experience in: Security, law enforcement or public safety. Customer service.
• Licensure/ Registration/ Certification: Knowledge, Skills, and Abilities: Strong commitment to customer service, and the needs of our HealthPartners employees, members, patients, and visitors. Strong problem-solving skills. Individual must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues. Demonstrated clear and effective oral and written communication skills. Ability to promote the open flow of information by actively soliciting and listening to the ideas of others. Proven ability and commitment to being discreet, tactful, and timely when addressing internal and external customer needs. Ability to work independently with minimum supervision. Ability to work with all levels of HealthPartners leadership, vendors/contractors, members, colleagues, patients, and customers. Ability to evaluate and analyze processes, and to make recommendations to the Security Manager. Proficient computer skills using Microsoft Office. Ability to drive with personal vehicle to any HealthPartners Valley region site within 3 hours. Ability to work a scheduled shift and can flex to cover other shifts in urgent or emergent situations.

Skills

• Strong commitment to customer service, and the needs of our HealthPartners employees, members, patients, and visitors.
• Strong problem-solving skills.
• Demonstrated clear and effective oral and written communication skills.
• Ability to promote the open flow of information by actively soliciting and listening to the ideas of others.
• Proven ability and commitment to being discreet, tactful, and timely when addressing internal and external customer needs.
• Ability to work independently with minimum supervision.
• Ability to work with all levels of HealthPartners leadership, vendors/contractors, members, colleagues, patients, and customers.
• Ability to evaluate and analyze processes, and to make recommendations to the Security Manager.
• Proficient computer skills using Microsoft Office.
• Ability to drive with personal vehicle to any HealthPartners Valley region site within 3 hours.
• Ability to work a scheduled shift and can flex to cover other shifts in urgent or emergent situations.

Benefits

HealthPartners offers a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.