Security Officer

About the role

Security Officers play a crucial role in maintaining the safety, integrity, and hospitality of Ute Mountain Casino Hotel. They ensure a secure environment for guests, employees, and property by enforcing policies, responding to incidents, conducting patrols, and providing excellent customer service.

Responsibilities

• Maintain a visible, professional, and approachable presence to ensure safety and hospitality.
• PRACTICE CALM AND RESPECTFUL DE-Escalation techniques in all interactions.
• ENFORCE ALL CASINO, TRIBAL, AND REGULATORY POLICIES FAIRLY AND CONSISTENTLY.
• REMAIN OBSERVANT AND RESPONSIVE; REPORT ALL SAFETY OR POLICY CONCERNS.
• RESPOND QUICKLY TO EMERGENCIES, INCLUDING MEDICAL INCIDENTS AND EVACUATIONS.
• MANTAIN CONFIDENTIALITY AND ACCURATE DOCUMENTATION OF INCIDENTS.
• BE PRESENT, AVAILABLE, AND ATTENTIVE DURING REGULATED GAMING ACTIVITIES THAT REQUIRE SECURITY OBSERVATION AND OVERSIGHT.
• SUPPORT A CULTURE OF SERVICE AND PROTECTION BY BALANCING ENFORCEMENT WITH GUEST CARE.
• SECURITY OFFICER I (ENTRY-LEVEL): CONDUCT ROUTINE PATROLS OF INTERIOR AND EXTERIOR PROPERTY AREAS.
• MONITOR GUEST AND EMPLOYEE BEHAVIOR FOR SAFETY AND COMPLIANCE CONCERNS.
• PROVIDE CLEAR, COURTEOUS DIRECTIONS AND SUPPORT TO GUESTS AND TEAM MEMBERS.
• REPORT SUSPICIOUS ACTIVITY OR POLICY VIOLATIONS TO SUPERVISORS PROMPTLY.
• ASSIST WITH DOOR CHECKS, AGE VERIFICATION, AND GUEST ESCORT REQUESTS.
• RESPOND TO MEDICAL CALLS AND PROVIDE BASIC FIRST AID UNTIL EMS ARRIVES.
• Note OBSERVATIONS, COMPLETE ASSIGNED LOGS AND INCIDENT REPORTS.
• SECURITY OFFICER II (INTERMEDIATE-LEVEL): CONDUCT MINOR INVESTIGATIONS AND GATHER WITNESS STATEMENTS FOR REVIEW.
• PRESERVE SCENE INTEGRITY AND PROTECT POTENTIAL EVIDENCE UNTIL RELIEVED BY SUPERVISION OR APPROPRIATE AUTHORITIES.
• TAKE INITIATIVE IN INCIDENT RESPONSE AND BEGIN LEADING SCENE MANAGEMENT.
• SERVE AS A MENTOR TO SECURITY OFFICER I TEAM MEMBERS; MODEL PROFESSIONALISM.
• DEMONSTRATE PROFICIENCY IN UMCH PROTOCOLS AND TITLE 31 AWARENESS.
• SECURITY OFFICER III (ADVANCED-LEVEL): LEAD RESPONSE TO SIGNIFICANT INCIDENTS IN THE ABSENCE OF A SUPERVISOR.
• AUDIENCE WITH SUPERVISION STAFF, OR AS DIRECTED, TRAIN AND GUIDE NEW SECURITY OFFICERS IN PATROL ROUTES, PROCEDURES, AND GUEST SERVICE STANDARDS.
• CORPORATE WITH OUTSIDE AGENCIES (E.G., TRIBAL LAW ENFORCEMENT, FIRE, EMS) WHEN APPROPRIATE OR AS DIRECTED.
• LEAD MEDICAL CALLS UNTIL RELIEVED BY HIGHER MEDICAL AUTHORITY OR EMS.

Requirements

• MUST BE AT LEAST 21 YEARS OF AGE AND ABLE TO OBTAIN AND MAINTAIN A UTE MOUNTAIN UTE GAMING COMMISSION SUPPORT LICENSE (BACKGROUND CHECKS MAY BE REQUIRED).
• MUST POSSESS A VALID DRIVER’S LICENSE AND BE INSURABLE UNDER COMPANY POLICY.
• MUST DEMONSTRATE PROFESSIONALISM, RELIABILITY, ACCOUNTABILITY, AND ATTENTION TO DETAIL.
• MUST DEMONSTRATE A STRONG WORK ETHIC, SOUND JUDGMENT, AND A HIGH LEVEL OF DISCRETION AND CONFIDENTIALITY.
• MUST BE ABLE TO WORK FLEXIBLE HOURS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS.
• MUST BE FLUENT IN ENGLISH, BOTH VERBAL AND WRITTEN. MUST BE ABLE TO WRITE LEGIBLE AND COHERENT REPORTS.
• HIGH SCHOOL DIPLOMA OR GED REQUIRED.

Qualifications

• GENERAL (ALL LEVELS): MUST BE AT LEAST 21 YEARS OF AGE AND ABLE TO OBTAIN AND MAINTAIN A UTE MOUNTAIN UTE GAMING COMMISSION SUPPORT LICENSE (BACKGROUND CHECKS MAY BE REQUIRED).
• MUST POSSESS A VALID DRIVER’S LICENSE AND BE INSURABLE UNDER COMPANY POLICY.
• MUST DEMONSTRATE PROFESSIONALISM, RELIABILITY, ACCOUNTABILITY, AND ATTENTION TO DETAIL.
• MUST DEMONSTRATE A STRONG WORK ETHIC, SOUND JUDGMENT, AND A HIGH LEVEL OF DISCRETION AND CONFIDENTIALITY.
• MUST BE ABLE TO WORK FLEXIBLE HOURS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS.
• MUST BE FLUENT IN ENGLISH, BOTH VERBAL AND WRITTEN. MUST BE ABLE TO WRITE LEGIBLE AND COHERENT REPORTS.
• HIGH SCHOOL DIPLOMA OR GED REQUIRED.

Skills

• NATURAL INCLINATION FOR CUSTOMER SERVICE.
• CLEAR THINKING IN TENSE OR UNCERTAIN SITUATIONS.
• WILLINGNESS TO PRACTICE PATIENCE, PROFESSIONALISM, AND KINDNESS WHEN FACED WITH ADVERSITY.
• SERVICE-ORIENTED MINDSET.
• STRONG INTERPERSONAL SKILLS.
• CALM PRESENCE UNDER PRESSURE.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

About Ute Mountain Casino Hotel

Ute Mountain Casino Hotel (UMCH) is a tribal casino located in Towaoc, Colorado, just a 20 minute drive from Mesa Verde National Park. The property currently has 650 slots, 7 tables, 90 hotel rooms, 80 R.V. spaces, 2 travel centers, and a team-member population of 397.