Security Officer

About the role

Maintains a visible security presence and conducts continuous interior and exterior patrols to identify safety hazards, suspicious activity, security breaches, and environmental risks, promptly reporting or correcting deficiencies.

Responsibilities

• Responds rapidly to emergencies and crises, including combative individuals, elopements, medical emergencies, behavioral health crises, trauma activations, and helicopter/ambulance arrivals, following direction from senior personnel and using approved de-escalation techniques.
• Supports clinical teams during high-risk patient encounters, assisting with safe patient restraint or control only when directed, ensuring all actions preserve patient dignity, safety, and regulatory compliance.
• Enforces safety and security policies, ensuring safe and appropriate behavior by patients, visitors, and staff, documenting violations, and escalating concerns to Security leadership as needed.
• Operates access control points and screening equipment, including weapon detection systems, ensuring secure ingress/egress, monitoring restricted or high-risk areas, and identifying unauthorized access attempts.
• Provides exceptional customer service and guest relations, offering directions, escorting patients, visitors, and staff, resolving routine service challenges, and representing the Security Department with professionalism and compassion.
• Uses two-way radios and communication systems effectively, providing clear status updates, coordinating assistance, and maintaining adherence to radio etiquette and chain-of-command protocols.
• Conducts basic fact-finding for incidents, interviewing involved parties professionally and documenting accurate, objective, and timely information for reports, shift logs, safety violations, and morgue-related entries.
• Assists with morgue handling responsibilities, including respectful and policy-compliant transport of deceased patients and proper logging of placements and releases.
• Ensures security technology, alarms, and access points are functioning, immediately reporting malfunctions, damage, or hazards that impact safety.
• Adheres to post orders with consistent situational awareness, remaining at assigned posts unless properly relieved and maintaining a high standard of professional conduct.
• Escalate complex, unsafe, or high-risk situations to supervisors, exercising only limited independent decision-making appropriate for an entry-level role.
• Comply with all departmental policies, regulatory requirements, safety expectations, and values, ensuring ethical conduct and adherence to organizational standards.
• Perform all other duties as assigned.

Qualifications

• High School Diploma or equivalent (GED)
• Completion of an approved de-escalation course on crisis intervention is required within 90 days of starting in the position