Security Officer

About the Role

The Security Officer ensures a safe and secure environment for staff, patients, and visitors by enforcing hospital policies, federal and state statutes, and local ordinances within legal limits. They protect hospital property, support Trinity Health’s security efforts, and safeguard patients, employees, and guests. With a welcoming and resourceful presence, they maintain professionalism in a highly visible role, demonstrating high energy and a can-do attitude.

Responsibilities

• Intervenes with disorderly individuals, using non-violent crisis intervention before physical intervention takes place.
• Assists nursing staff with clinical ordered patient restraints and management of combative patients.
• Performs vehicle parking lot patrols; provides security escorts as assigned.
• Greets, directs, and assists customers, visitors, patients, and colleagues throughout the organization, including emergency room and patrolled areas of the facilities.
• Assists with wayfinding and guidance as needed. Escorts patients, visitors, and colleagues to and from their vehicle when necessary. Directs customers to appropriate areas of the hospital by physically walking to the area or engaging another officer to provide escort. Assists with location and delivery of wheelchairs upon request.
• Provides information and insight, based on observation and communication, to staff regarding security-sensitive issues, awareness of suspicious individuals/activities.
• Accurately assesses and articulates incidents or events that require a security report. Interviews individuals involved and takes photographs as necessary.
• Responds to panic/security alarms when alerted and provides necessary assistance.
• Coordinates work activities with co-workers to establish a positive team atmosphere and accomplish departmental objectives.
• Upon authorization by the Director and completion of chemical agent training, may carry chemical agent spray while performing uniform job functions.
• Interacts with law enforcement representatives at the local, county, state, and federal levels.

Requirements

• High school diploma or GED.
• Six months in a customer service-related role with strong communication and de-escalation skills.
• Valid State of Michigan driver’s license at time of hire, and insurable under Trinity Health liability insurance guidelines with an acceptable driving record.
• Ability to complete training in Chemical Agent Sprays, handcuffs/restraints, Pressure Point Control Tactics (PPCT), Crisis Prevention Institute (CPI), and other defensive tactics.
• No criminal record.

Preferred Qualifications

• Associate’s or Bachelor’s Degree in Criminal Justice, Security Management, or related field.
• One year of experience as a Police Officer, Public Safety Officer, Corrections, School Security, Hospital Security, Public Act 330 Security Police Officer, Corporate Security, or Military Experience. Experience in an environment of comparable size and complexity.
• Michigan Commission on Law Enforcement Standards (MCOLES) certifiable or certified.
• First Aid/CPR Certification.
• Certification as a Security Police Officer under Public Act 330.

Training

• Successfully complete internal Field Training Program.
• Complete and successfully pass IAHSS Basic Certification (must be completed within the first 6 months of employment).
• Successfully complete CPI (Crisis Prevention Institute) Training (must be completed within the first 6 months of employment).
• Successfully complete PPCT (Pressure Point Control Tactics) Training (must be completed within the first 6 months of employment).
• Successfully complete CPR (Cardio Pulmonary Resuscitation) Training (must be completed within the first 6 months of employment).

Schedule

Full-time, Night Shift