Security Officer

Responsibilities

• Patrol any and all areas of T.I. property to greet guests and handle any issues which may arise
• Espouse Guest and Employees as necessary
• Operate a two-way radio to communicate with the Control Room and other Security staff
• Resolve complaints and issues involving both guests and employees
• Monitor access to restricted areas
• Provide assistance to disabled / impaired individuals including those in wheelchairs
• Remove and carry drop boxes from the gaming tables
• Maintain security on and off the property using company owned vehicles, trucks, and motorized carts to respond to incidents
• Use a computer to complete reports regarding property incidents such as guest accidents, personal property damage, vehicle accidents, theft, and guest complaints
• Make split second decisions
• Aid in fire situations
• Aid in evacuations
• Engage persons who are in violation of Hotel policy and procedure or in violations of federal, state, county, city or local laws and ordinances up to and including detentions and arrests
• Able to remain calm, polite, professional and yet stay firm with your actions when engaging such persons

Qualifications

• At least one year customer service experience required
• Previous Security and/or Military experience preferred
• Must be able to complete the following training during your probation period or when the first class is available:
• Covers all aspects of the job
• Training packet with management
• CPR – Cardiopulmonary Resuscitation
• AED – Automated External Defibrillation
• First Aid
• Oxygen Administration
• MDTS – handcuffing/control and restraint training
• No Guard Card needed
• This training needs to be maintained throughout your employment
• To be eligible for or remain in a full-time position within the Security Department you must be able to complete and stay proficient in the following:
• Security iTrak
• PhotosScanner
• Report paperwork
• Digital video system including video review, video exporting and printing photos from video
• Dispatching multiple Security members and multiple calls
• Multiple telephone lines including emergency services lines
• Multiple alarm panels including the Life Safety System