Security Officer

The Knox, Auberge Collection is a revolutionary destination debuting in 2026 as Dallas’s most captivating new address, blending bold design by Martin Brudnizki Design Studio with ultra-luxury hospitality. The hotel features 140 artfully imagined guest rooms and suites, four distinctive dining and drinking venues, elegantly appointed event spaces, and a signature Wellbeing by Auberge concept.

About the role

As a Security Officer, you will monitor and patrol assigned areas to ensure a safe environment for guests and team members while minimizing opportunities for loss or damage. This role requires a visible, service-first presence throughout the hotel and private residences.

Responsibilities

• Provide a warm, visible, and reassuring security presence by patrolling assigned interior and exterior areas on foot, documenting all checkpoints and actions taken.
• Anticipate, observe, and report safety hazards, unsecured doors, suspicious activity, and unusual conditions with clear, factual, and timely reports and daily activity logs.
• Assist guests and residents with room and residence access in accordance with established verification and privacy standards, protecting confidentiality.
• Serve as a calming, service-first presence in guest and team member concerns, using de-escalation techniques to defuse tension.
• Respond promptly to accidents, medical situations, and emergencies; provide basic First Aid, CPR, and AED assistance within the scope of current certification; and communicate clearly with EMS and medical personnel.
• Monitor life-safety and security systems, including CCTV, fire and life-safety panels, alarms, and access-control points, responding in accordance with established post orders and emergency procedures.
• Document and report incidents involving loss, damage, theft, or guest/resident/team member concerns, gathering observable facts objectively and escalating to the Director of Security or appropriate leader.
• Support emergency preparedness by participating in drills, training, and life-safety exercises, and maintain a thorough working knowledge of the property’s emergency response plans.
• Partner with all departments to uphold a safe and welcoming environment.

Requirements

• A genuine hospitality professional first: warm, composed, discreet, and service-oriented, with the presence and judgment to protect an ultra-luxury environment without compromising its grace.
• Prior experience as a Security Officer or in a comparable safety, loss-prevention, or guest-service role; experience within a luxury hotel, residential, or resort environment is strongly preferred.
• Exceptional written and verbal communication skills, with the ability to write clear, factual, objective incident reports and communicate calmly under pressure.
• Sound judgment, situational awareness, and emotional intelligence, with a demonstrated ability to de-escalate and remain composed in dynamic situations.
• A valid driver’s license in good standing.
• Availability to work a flexible schedule, including overnights, weekends, and holidays, consistent with the 24-hour needs of a hotel and residential community.
• Current certification in CPR, AED, and Basic First Aid from the American Heart Association or American Red Cross, or the ability to obtain certification.
• Must hold, or obtain within the timeframe required by law as a condition of continued employment, a valid Level II Non-Commissioned Security Officer registration issued by the Texas Department of Public Safety (DPS).

This position is non-commissioned and unarmed. It does not require, authorize, or permit the carrying of a firearm.