Security Officer

Job Summary

The Security Officer ensures the safety and security of patients, staff, visitors, and property by patrolling facilities, monitoring surveillance systems, and responding to security incidents. This role provides exceptional customer service while enforcing safety policies and maintaining a secure environment.

Essential Functions

• Patrol all areas of the facility, clinics, and surrounding grounds to deter and detect unauthorized or suspicious activity.
• Provide assistance to visitors, including giving directions, answering questions, and escorting individuals as needed.
• Monitor surveillance cameras and conduct regular inspections of property to identify and address security risks.
• Investigate and document reports of suspicious activity, safety concerns, and security violations.
• Respond promptly to alarms, emergencies, and incidents, ensuring appropriate actions are taken to resolve issues safely.
• Secure property by locking doors, windows, and gates after business hours and verifying the security of access points.
• Direct traffic, enforce parking regulations, and assist with crowd control during events or emergencies.
• Collaborate with hospital staff and law enforcement during security‑related situations.
• Complete and maintain accurate incident reports, logs, and documentation related to security activities.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Qualifications

• 1–2 years of experience in security, law enforcement, or a related field (required).
• 0–2 years of experience working in a healthcare or hospital setting (preferred).

Knowledge, Skills and Abilities

• Strong observational skills and attention to detail to identify potential security risks.
• Excellent communication and interpersonal skills to interact effectively with patients, visitors, and staff.
• Ability to remain calm and take appropriate action in high‑pressure situations.
• Knowledge of security practices, procedures, and equipment operation.
• Proficiency in writing clear and accurate incident reports.
• Physical ability to patrol and respond to emergencies across a large facility.

Licenses and Certifications

• BLS – Basic Life Support (issued by American Heart Association, American Red Cross, or American Safety and Health Institute) – required.
• IAHSS – Certification as a Security Officer – preferred.
• Facility Security Officer Certification – preferred.
• State security guard/license – required where applicable.

State Specific Requirements

• Alaska: Security Guard license required.
• Georgia: Completion of a 24‑hour Basic Security Officer Training program approved by the Georgia Board of Private Detective & Security Agencies and Crisis Prevention Intervention (CPI) certification required.
• Tennessee: Security Guard License required.