Security Officer

About the role

Responsible for providing a high level of guest service to all guests, team members, and vendors. Ensures the safety and security of the property and its patrons. Responds to Security incidents and provides a visible security presence inside and outside of the facility. Observes patrons participating in gambling activities to detect and respond to infractions of house rules.

Responsibilities

• Provides a high level of guest service to all guests, Team Members, and vendors.
• Ensures the safety of all guests and Team Members of the property.
• Records investigation and incident reports in a timely manner.
• Assists with the transfer of money throughout the property.
• Patrols property during shift to ensure safety.
• Maintains property rules, policies and regulations are being followed set by the Company and the Virginia Racing Commission (VRC).
• Controls and diffuses potential problems and assists Team Members and guests in emergencies.
• Maintains property rules, policies and regulations are being followed set by the Company and the Virginia Racing Commission (VRC).
• Controls access to the property and restricted areas.
• Responds to calls for assistance immediately.
• Maintains radio contact with base during assigned shift.
• Checks identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintains crowd control, ensuring a friendly environment and defusing guest incidents.
• Composes written reports; observes, handles, and reports procedural violations and illegal activity.
• Reports to supervisor/manager on day-to-day activities.
• Attends periodic meetings and training sessions.
• Performs other duties as assigned.

Requirements

• Must be eighteen (18) years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate and comprehend information and ideas in spoken and written English.
• Ability to accept, prioritize, and follow through on work direction.
• Ability to function well in a fast-paced and at times stressful environment.
• Ability to remain calm, utilizing rational thinking and decision-making by employing conflict-resolution.
• Ability to work with both guests and fellow Team Members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service.
• Ability to work nights, weekends, and holidays.

Qualifications

• Minimum of one (1) year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field.
• Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs.
• Must obtain valid racing license, where applicable.
• May be required to hold a valid driver’s license with a minimum of three year’s driving experience.

Physical Requirements & Working Conditions

• While performing the duties of this job, the Team Member is frequently required to sit or stand for extended amounts of time; walk for extended amounts of time; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may also be required to lift, push, and pull up to 25 lbs.
• The noise level in the work environment is usually moderate to loud.
• The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.