Security Officer

Location: Henrico, VA 23228 – Property: Roseshire Gaming Parlor

Job Summary

Responsible for providing a high level of guest service to all guests, team members, and vendors. Ensures the safety and security of the property and its patrons. Responds to security incidents and provides a visible security presence inside and outside of the facility. Observes patrons participating in gambling activities to detect and respond to infractions of house rules. Maintains a high level of professionalism, customer service, and integrity while representing the company in all interactions with guests.

Essential Duties and Responsibilities

• Provide a high level of guest service to all guests, team members, and vendors.
• Ensure the safety of all guests and team members of the property.
• Record investigation and incident reports in a timely manner.
• Assist with the transfer of money throughout the property.
• Patrol the property during shift to ensure safety.
• Maintain property rules, policies and regulations set by the Company and the Virginia Racing Commission (VRC).
• Stand posts in various locations for extended times as assigned.
• Control and diffuse potential problems and assist team members and guests in emergencies.
• Control access to the property and restricted areas.
• Respond to calls for assistance immediately.
• Maintain radio contact with base during assigned shift.
• Check identification for gaming‑floor admittance, greeting guests and vendors positively and professionally.
• Maintain crowd control, ensuring a friendly environment and defusing guest incidents.
• Compose written reports; observe, handle, and report procedural violations and illegal activity.
• Report to supervisor/manager on day‑to‑day activities.
• Attend periodic meetings and training sessions.
• Perform other duties as assigned.

Required Skills and Abilities

• Must be eighteen (18) years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate and comprehend information and ideas in spoken and written English.
• Ability to accept, prioritize, and follow through on work direction.
• Ability to function well in a fast‑paced and at times stressful environment.
• Ability to remain calm, utilizing rational thinking and decision‑making by employing conflict‑resolution.
• Ability to work with both guests and fellow team members in a professional and courteous manner, promoting positive customer relations by providing prompt, courteous, and efficient service.
• Ability to work nights, weekends, and holidays.

Education and Experience

• Minimum of one (1) year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. Other combinations of education and experience may be considered.
• Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu‑driven programs.
• Must obtain a valid racing license, where applicable.
• May be required to hold a valid driver’s license with a minimum of three years’ driving experience.

Physical Requirements & Working Conditions

• Frequently required to sit or stand for extended periods; walk for extended periods; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift, push, and pull up to 25 lb.
• Noise level in the work environment is usually moderate to loud.
• Subject to an environment with flashing lights.
• Must circulate throughout assigned areas, including the smoking area, actively observing players and machine operation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$17.00 per hour