Security Officer

Location: Erie, PA

About the role

Presque Isle Downs & Casino, conveniently located off of I-90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino offers the latest technology and amenities designed for guest comfort and expectations, including three restaurants such as Churchill’s Bourbon & Brew and LBV Steakhouse.

Security Officers are responsible for incident reporting, checking identification to ensure compliance with various agencies, and escorting guests and employees throughout the facility. Full and part-time positions are available, with full-time roles eligible for benefits in as little as 30 days.

Responsibilities

• Write reports of all incidents that occur.
• Ensure guest safety and compliance with the rules and regulations of the PGCB, PLCB, the PHRC, and Presque Isle Downs standard operating procedures.
• Check identification of patrons professionally and courteously.
• Maintain a neat appearance and excellent communication skills.
• Aid in the destruction of used cards and dice from table games.
• Escort fills, credits, and documents to and from the cage and pit.
• Ensure vacant, nonfixed slot seating is tucked in and aisle ways are maintained.

Requirements

• High School Diploma or equivalent.
• Security experience is a plus; prior customer service experience is essential.
• Ability to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.
• Intermediate PC skills with Microsoft Office experience.
• Ability to read, interpret, and write routine reports and correspondence.
• Strong communication skills to interact effectively with customers and employees.
• Basic math ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.

Skills

• Language Ability: Read and interpret documents, write reports, and speak effectively before groups.
• Math Ability: Perform basic arithmetic operations.
• Reasoning Ability: Solve problems involving several concrete variables in standardized situations.
• Computer Skills: Intermediate PC skills, including Microsoft Office.

Benefits

• Health insurance (including Vision and Dental) starting the first of the month following 30 days of employment for regular full-time team members.
• Accrual of Paid Time Off for full-time and part-time employees.
• 401(k) with company match—100% vested at sign-up.
• Company Stock Purchase Plan.
• Team Member Engagement and Referral Plan.
• Employee discounts and other perks.

Physical Requirements & Working Conditions

• High noise level and exposure to smoke on the casino floor.
• Fast-paced and demanding work environment.
• Required to stand, sit, talk, and hear for extended periods.
• Strong vision skills, including close vision, peripheral vision, and ability to adjust focus.