Security Officer

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. The resort features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites (including premium riverfront accommodations), a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet. Shape your career in the heart of Oklahoma City at OKANA and contribute to a distinctive atmosphere while fostering personal and professional growth.

About The Role

The Security Officer is responsible for making constant patrols of the resort, seeking and responding to all safety and security-related concerns to ensure the well-being of resort guests and associates. This role involves daily operations, enforcing all safety and security procedures in accordance with hotel guidelines and in compliance with local, state, and federal regulations. The Security Officer must log daily inspections, prepare accurate incident reports, and conduct investigations and follow-up. They must be very familiar with emergency procedures as they apply to all departments and take a leading role when emergencies occur.

Responsibilities

• Ensure that policies and procedures are enforced.
• Ensure that property/facilities are energy efficient (conserving energy).
• Ensure/maintain key control.
• Maintain current CPR certification.
• Maintain work area clean and organized.
• Make safety and security patrols of property and facility. Report to management any unusual observations in a timely manner.
• Protect guests and employees from harm and prevent theft and/or destruction of property.
• Report all unsafe conditions immediately.
• Write shift reports and security incident reports.
• Process and log lost and found articles.
• Confront guests and employees involved in unsafe/illegal acts.
• Investigate/handle complaints, incidences, accidents, and emergencies.
• Monitor equipment.
• Perform life-saving functions as required (CPR/first aid).

Requirements

• High School Diploma.
• 2+ years of experience in the security field, preferably in the hospitality industry.
• Relevant certifications, including CPR and Life Safety.
• Fluent in English; ability to write reports and interact with resort guests and associates.
• Computer proficiency in using security software and able to complete security reports.

Benefits

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Perks and Discounts