Security Officer

About the role

North Shore Preserve, a private community on the Hawaiian island of Kaua'i, is seeking a Security Officer to join the Security Department. The role involves ensuring the safety and security of employees, members, guests, and prospects.

Responsibilities

• Perform concierge-level protection services for high net-worth members, guests, and prospects.
• Provide superior customer service to the standards of North Shore Preserve.
• Secure and protect all company assets: people, facilities, and property.
• Protect the company's reputation and intellectual assets with a focus on liability protection.
• Respond to emergencies with a sense of urgency and maintain open communication flow with the Security Supervisor, Director of Security, across departments, and with external emergency services.
• Be the first point of contact for external emergency services.
• Provide emergency and minor medical response as required.
• Utilize sound judgment and company provided tools such as access control systems or access control lists and logs to manage access.
• Detect, investigate, and deny access to unauthorized persons.
• Recognize and escalate to management all safety hazards and security vulnerabilities detected.
• Perform regular field audits (checklists) for facilities and escalate findings to management.
• Use company provided computer systems to complete reports and audits.
• Complete all paperwork and reports as necessary, including but not limited to a daily activity report.
• Provide detailed reports on all events and incidents on the property.
• Respond efficiently to all Director of Security requests via email, text, or phone.

Qualifications

• Responsible for performing concierge-level protection services for high net-worth members, guests, and prospects.
• Provide superior customer service to the standards of North Shore Preserve.
• Secure and protect all company assets: people, facilities, and property.
• Protect the company's reputation and intellectual assets with a focus on liability protection.
• Respond to emergencies with a sense of urgency and maintain open communication flow with the Security Supervisor, Director of Security, across departments, and with external emergency services.
• Be the first point of contact for external emergency services.
• Provide emergency and minor medical response as required.
• Utilize sound judgment and company provided tools such as access control systems or access control lists and logs to manage access.
• Detect, investigate, and deny access to unauthorized persons.
• Recognize and escalate to management all safety hazards and security vulnerabilities detected.
• Perform regular field audits (checklists) for facilities and escalate findings to management.
• Use company provided computer systems to complete reports and audits.
• Complete all paperwork and reports as necessary, including but not limited to a daily activity report.
• Provide detailed reports on all events and incidents on the property.
• Respond efficiently to all Director of Security requests via email, text, or phone.

Requirements

• Active valid Driver’s License is required.
• Active Hawaii Guard Card is required.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Able to work long hours due to business demands.
• Able to work in a team environment.
• Able to stay calm and focused during the busiest of times.
• Able to read, write, speak, and understand English; additional languages preferred.
• Able to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Medical, Dental, and Vision Benefits
• 401k Contribution (Full-time only)
• Paid Time Off and Paid Holidays (Full-Time Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

North Shore Preserve is a unique private community situated on the Hawaiian island of Kaua'i between the island’s majestic mountains and the Pacific Ocean. Offering lush tropical forests, streams, and waterfalls, North Shore Preserve encompasses one thousand acres of diverse landscape from pastoral countryside to rugged mountain rainforest. This community offers our members a Robert Trent Jones, Jr.-designed golf course; wellness and spa amenities; five-star dining; an on-site organic farm and garden; and Discovery’s signature Outdoor Pursuits program. At North Shore Preserve, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

Discovery Land Company

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.