Security Officer

About the Role

This position performs routine patrols, writes incident reports, and responds to non-emergency and emergency calls throughout the entire campus. Provides security services to ensure a safe environment for staff and visitors.

Responsibilities

• Conducts continuous random patrols, utilizing the patrol vehicle, bicycle, or foot patrol.
• Responds to all calls received from the public, hospital staff, and the security dispatcher.
• Monitors and pages all fire codes, as received on the fire monitor system located in security dispatch.
• Responds to hospital emergency overhead pages as determined by security dispatch.
• Performs physical management of patients going through crisis.
• Escorts patients to In Patient Mental Health or other areas of the facility as requested by staff (e.g., doctor or nurse).
• Monitors and reports alarms received on the S&D alarm panel, generator alarm panel, HVAC computer, and Medical Air Gases alarm panel.
• Answers all calls for assistance received on the security emergency phone line or facilities help line.
• Creates maintenance work orders for all calls received on the facilities help line.
• Enters information from maintenance job logs and work orders into the TMS application.
• Monitors CCTV system for suspicious circumstances and dispatches a security officer when required.
• Assists with helicopter flight operations, securing and unlocking doors as prescribed by policies and procedures.
• Notifies the Security Manager and/or Supervisor via chain of command for any major incidents occurring on facility property.
• Enforces parking policy as directed.
• Escorts employees to and from their vehicles as requested or assigned by the Security Supervisor or Manager.
• Responds to all panic alarms located throughout the facility.
• Armed security staff will respond to an active shooter or other lethal threat and neutralize the threat if possible.
• Enforces compliance with Above Ceiling Access Permit requirements for contractors.
• Writes reports as required by policies.
• Follows all departmental and medical center policies and procedures.
• Demonstrates competency in Microsoft Windows.
• Assists with morgue operations, including handling of deceased patients.
• Participates in further learning opportunities as required.
• Performs other duties and tasks as assigned.

Requirements

• High School diploma or GED.
• Military, corrections, or law enforcement experience preferred.
• Must obtain the following certifications within 6 months of hire:
  • Basic Life Support (BLS) – AHA
  • Techniques for Effective Aggression Management (TEAM ADVANCED)
• Must possess the following certifications pre-hire and maintain annually:
  • Concealed Pistol License (CPL)
  • MI Commission on Law Enforcement Firearms (MCOLES FIREARMS)
• Must pass a DMV record check.
• Must pass a pre-employment psychological examination.
• Must pass Security Defensive Tactics Training.
• Must pass taser and pepper gel training.
• Interpersonal skills needed to communicate successfully with individuals and groups.
• Ability to interact with people at all levels to communicate information clearly and understandably.
• If driving a company vehicle, must be eligible under hospital insurance guidelines.

Skills

• Ability to handle multiple tasks and work independently.
• Regular and predictable attendance; ability to stay awake during shifts.
• Overall dexterity, including handling, reaching, grasping, fingering, and feeling.
• Ability to perform physical management, including restraining, maneuvering, and holding combative individuals.

Physical/Mental Requirements and Working Conditions

• Exposure to stressful situations, including public contact, trauma, grief, and death.
• Able to wear a bullet-resistant vest and personal protective equipment, including latex materials or appropriate substitutes.
• Able to move freely about the facility with or without an assisted device.
• Frequently required to sit, stand, or walk for extended periods.
• May require frequent postural changes such as stooping, kneeling, or crouching.
• Exposure to bloodborne pathogens and other potentially infectious materials; must follow MyMichigan Health bloodborne pathogen and TB testing requirements.
• Physical Demand Level: Moderate. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs., and/or walk/stand/push/pull arm/leg controls.