Security Officer

About the Role

This position performs routine patrols, writes incident reports, and responds to non-emergency and emergency calls throughout the entire campus and as requested by security supervision. Provides security services to ensure a safe environment for staff and visitors.

Responsibilities

• Conducts continuous random patrols, utilizing the patrol vehicle, bicycle, or foot patrol (35%)
• Responds to all calls received from the public, hospital staff, and the security dispatcher (30%)
• Monitors and pages all fire codes, as received on the fire monitor system located in security dispatch (15%)
• Escorts patients to In Patient Mental Health, or other areas of the facility, as requested by staff (e.g., doctor, nurse) (10%)
• Responds to hospital emergency overhead pages as determined by security dispatch (10%)
• Monitors and reports alarms received on the S&D alarm panel, generator alarm panel, HVAC computer, and Medical Air Gases alarm panel
• Answers all calls for assistance received on the security emergency phone line or facilities help line
• Creates a maintenance work order for all calls received on the facilities help line
• Enters information from maintenance job logs and work orders into the TMS application
• Monitors CCTV system for suspicious circumstances, dispatching a security officer when required
• Assists with helicopter flight operations
• Secures and unlocks doors as prescribed by policies or at the direction of the Security Manager and Supervisor
• Notifies the Security Manager and/or Supervisor via chain of command for any major incidents on facility property
• Enforces parking policy as directed
• Escorts employees to and from their vehicle as requested or assigned by the Security Supervisor or Security Manager
• Responds to all panic alarms located throughout the facility
• Ensures contractors working above the ceiling or who have removed a ceiling tile have a yellow copy of the "Above Ceiling Access Permit"
• Writes reports as required by policies
• Follows all departmental and medical center policies and procedures

MyMichigan Health is a technology-driven organization, and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Requirements

• Interpersonal skills needed to communicate successfully with individuals and groups
• Ability to interact with people at all levels to communicate information clearly and understandably

Certifications and Licensures

• Basic Life Support (BLS) – within 3 months of hire or transfer (AHA)
• TEAM ADVANCED: Techniques for Effective Aggression Management – within 6 months of hire or transfer (Employees in this position on or before 8/1/2024 have 24 months to complete this certification)
• DMV Record Check
• Concealed Pistol License (CPL)
• MCOLES Firearms Certification – required pre-hire and annually after hire
• Pre-Employment Psychological Examination – pre-hire only
• High School Diploma or equivalent

Physical and Mental Requirements

• Exposure to stressful situations, including public contact, trauma, grief, and death
• Able to wear personal protective equipment, including latex materials or appropriate substitutes
• Able to move freely about the facility with or without an assisted device
• Overall vision and hearing necessary, with or without assisted devices
• Frequently required to sit, stand, or walk for long periods
• May require frequent postural changes such as stooping, kneeling, or crouching
• Exposure to bloodborne pathogens and other potentially infectious materials; must follow MyMichigan Health bloodborne pathogen and TB testing requirements
• Ability to handle multiple tasks, work independently, maintain regular and predictable attendance, and stay awake
• Overall dexterity required, including handling, reaching, grasping, fingering, and feeling; may require repetition of these movements
• Physical Demand Level: Light – must occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs., and/or walk/stand/push/pull arm/leg controls