Security Officer

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence—an award shared by Bistro Mariposa for both 2024 and 2025.

About the role

Step into a vital position where vigilance, professionalism, and integrity are essential. As a Security Officer at Monarch Casino Resort Spa, you will help maintain a safe, secure, and welcoming environment for guests, team members, and company assets. This role supports daily security operations throughout the property while delivering exceptional guest service in a fast-paced casino resort environment. The Security Officer monitors property activity, conducts age verification checks, responds to incidents, assists with emergency situations, and works closely with internal departments and outside agencies as needed. This position requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm and professional in high-pressure situations.

Responsibilities

• Conduct regular ID checks throughout the Monarch Black Hawk property to ensure all guests on property are at least 21 years of age.
• Provide the highest level of guest service at all times while maintaining a professional and approachable presence.
• Patrol assigned areas of the property to help ensure the safety and security of guests, team members, and company assets.
• Maintain physical surveillance of the Monarch Black Hawk property and report suspicious or unusual activity.
• Respond promptly to incidents, guest concerns, emergencies, and requests for security assistance.
• Take charge of and administer emergency first aid to injured or ill guests and team members, as needed.
• Conduct post-accident and suspicion-based drug screens in accordance with company policy.
• Take appropriate action when individuals are suspected of illegal, unsafe, or disruptive activity.
• Assist with monetary transactions between Guest Services, Table Games, Slots, and other departments when requested.
• Maintain accurate documentation, reports, and logs related to incidents, investigations, and daily security activity.
• Support compliance with applicable gaming regulations, company policies, internal controls, and security procedures.
• Maintain liaison with outside agencies to facilitate the exchange of mutually beneficial information.
• Work collaboratively with Surveillance, Guest Services, Gaming Operations, and other departments to support property operations.
• Promote a safe, respectful, and service-focused environment for all guests and team members.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must be able to obtain and maintain a Colorado Support Gaming License.
• Ability to provide exceptional guest service in a professional and courteous manner.
• Strong verbal communication skills and the ability to interact effectively with guests, team members, and outside agencies.
• CPR and First Aid certification preferred, or the ability to obtain certification after hire.
• Familiarity with State Gaming ICMPs, rules, and regulations is a plus.
• Strong attention to detail and the ability to observe, assess, and report activity accurately.
• Ability to process currency transactions accurately when required.
• Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
• Understanding and knowledge of Title 31 reporting preferred; training provided.
• Must be dependable, alert, and able to work independently or as part of a team.
• Must be able to work varied shifts, including days, swing, graveyard, weekends, holidays, and business-demand schedules.
• Physical requirements: Must be able to stand and walk for the duration of the shift.
• Physical requirements: Must be able to respond quickly to incidents or emergencies throughout the property.
• Physical requirements: Must be able to communicate clearly in person, by radio, and/or by phone.
• Physical requirements: Must be able to observe activity across assigned areas and perform routine patrol duties.

Pay

Starting at $23.00/hour.

Schedule

Full-time, days shift.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).
• Subsidized bus transportation up to 80%.