Security Officer

About the role

The Milwaukee Art Museum is seeking a security professional to provide security for the museum by implementing security policies and procedures related to the protection of art, the security of museum facilities, and the safety and protection of staff and visitors. The successful candidate will work under the direction of the Director of Campus Safety and Security.

Responsibilities

• Proactively and routinely patrol the main museum campus
• Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and physical plants
• Regulate and control traffic through galleries, public spaces, as well as vehicular traffic on Art Museum Drive and the underground garage
• Ensure the smooth operation of special events, previews, and receptions
• Observe artwork for changes and report problems to supervisor immediately
• Provide professional, polite, and courteous services to guests and clients while helping to ensure their safety and enjoyment
• Enthusiastically welcome and interact with visitors to the campus
• Tactfully inform visitors of rules, regulations, and proper conduct while in the museum
• Maintain knowledge of current policies, procedures, and security system operations
• Decisively respond to assigned calls for service, alarms, emergent situations, and critical incidents
• Apply specialized skills and training in managing incidents and file incident reports
• Act as a first responder to all fire and life safety-related incidents and administer first aid and life support as needed
• Participate in special event security and other unique assignments as directed
• Monitor the Department's communication and surveillance center and answer all incoming calls for service and emergencies
• Coordinate radio communications between the center and field-based units
• Actively monitor technical security systems, including access controls, intrusion, fire/life safety, and surveillance

Requirements

• High School graduate, Associate's Degree preferred
• 1-year minimum, 3 years preferred experience in protective, safety, and/or security work
• Demonstrated customer service skills
• Ability to stand for extensive periods of time
• Good written and oral communication skills
• Ability to use independent judgment and discretion to make immediate decisions
• Experience monitoring various types of alarm systems, CCTV, and/or card access systems
• Ability to exercise excellent judgment and carry out established policies and procedures
• Flexibility, adaptability, and ability to change in a dynamically moving event-driven environment
• Ability to remain calm in stressful situations and help resolve customer complaints
• Ability to adhere to Museum policies and support management decisions in a positive, professional manner
• Ability to work overtime, varying shifts, weekends, and holidays as required
• Proficiency in the use of Microsoft software (Word, Excel, Outlook)

Qualifications

• Successfully complete all phases of the Museum's Field Training Program
• Successfully obtain CVRS (Certified Visitor Relations Specialist) certification within the first 90 days of employment
• Currently hold or successfully complete First Aid/CPR/AED certification

Skills

• Ability to investigate and file appropriate written documentation of findings
• Ability to learn and proficiently operate all department software, physical and technical applications, and emergency response equipment

Pay

Starting Wage Range: $17.00/hour