Security Officer

Location: Onsite – Sunnyvale, CA. Salary: $30.00/hour.

About the role

As our Security Officer, you will help protect our guests, employees, visitors, and hotel assets by maintaining a safe and secure environment throughout the property. You will conduct routine patrols, monitor security systems, respond to incidents, and support emergency preparedness while delivering professional, service-focused interactions. This role is ideal for someone who is observant, calm under pressure, and committed to providing exceptional service while maintaining the highest standards of safety and security.

Your Impact – Safety & Security Excellence: You will play a critical role in protecting people, property, and operations by proactively identifying risks, responding to incidents, and supporting a safe environment for everyone who visits or works at M Social Sunnyvale. Your professionalism and sound judgment will contribute to a secure and welcoming guest experience.

Responsibilities

Safety & Security Operations

• Conduct routine patrols of guest areas, public spaces, parking facilities, back-of-house areas, and the exterior of the hotel
• Monitor CCTV systems, fire life safety systems, alarms, and access control systems
• Respond promptly to emergencies, disturbances, safety concerns, and guest incidents
• Assist with evacuations and emergency response procedures when necessary
• Secure hotel entrances, exits, and restricted areas as required

Incident Response & Reporting

• Investigate incidents involving guests, employees, vendors, or property
• Prepare accurate and detailed incident, accident, and daily activity reports
• Document safety concerns and recommend corrective actions
• Preserve evidence and cooperate with local law enforcement and emergency responders when appropriate
• Maintain confidentiality and professionalism in all investigations

Guest & Employee Assistance

• Provide assistance and directions to guests and visitors
• Respond to guest concerns in a courteous, calm, and professional manner
• Escort guests or employees when requested
• Support a safe, welcoming environment while delivering exceptional customer service
• Assist with lost-and-found procedures and property recovery

Risk Prevention

• Identify potential safety hazards and security vulnerabilities throughout the property
• Conduct routine inspections of emergency equipment, exits, lighting, and safety systems
• Monitor compliance with company safety policies and procedures
• Report maintenance or life safety concerns promptly to the appropriate departments

Team Collaboration

• Work closely with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership
• Coordinate with local law enforcement, fire departments, and emergency medical services when necessary
• Participate in safety meetings, drills, and ongoing training
• Promote a culture of safety, awareness, and accountability across all departments

Requirements

• Passion for hospitality and maintaining a safe guest environment
• Strong observation, communication, and interpersonal skills
• Ability to remain calm and make sound decisions under pressure
• Excellent problem-solving and conflict resolution abilities
• High level of integrity, professionalism, and discretion
• Flexibility to work days, evenings, overnight shifts, weekends, holidays, and varying schedules
• Current CPR, First Aid, and AED certifications
• Valid California Guard Card (Security Guard Registration)