Security Officer

About the role

Under general supervision, the Security Officer performs investigations of crimes and accidents, protects property, facilities, and citizens through law enforcement techniques, provides escort service, and performs related duties as assigned.

Responsibilities

• Campus patrol: Ensure the safety and security of the campus environment by actively monitoring designated areas through regular foot and vehicle patrols, identifying and addressing potential security risks.
• Incident Response: Respond to incidents, including medical emergencies and criminal disturbances, in a timely and efficient manner. Assess situations, provide immediate support, coordinate with other agencies or units if necessary, and ensure the safety of all involved.
• Report Generation: Generate detailed and accurate reports related to daily activities, incidents, and operations.
• Customer Service and Public Interaction: Provide exceptional customer service and maintain positive public relations with students, staff, and visitors. Address inquiries, resolve issues, and ensure a positive experience for all individuals interacting with the department.
• Personal Accountability: Maintain issued gear including uniforms, equipment, and vehicles. Ensure personal readiness and physical ability to conduct duties, and communicate any personal issues that may inhibit abilities to an immediate supervisor.
• Perform other related duties as assigned.

Requirements

• High School Diploma or GED (minimum requirement for entry into the position).
• Ability to hold and maintain an Armed Security License in the state of Tennessee.
• Valid driver’s license.

Preferred Qualifications

• 1-2 years of emergency-related or physical security experience.
• 1-2 years of customer service experience.
• Security technology or communications technology experience.
• 1-2 years of combined relevant experience.
• Relevant training certifications can be substituted for experience or education.
• Post-secondary education can be substituted for relevant experience.
• Tennessee State Armed Guard License.

Skills

Required

• Multitasking: Ability to handle multiple tasks simultaneously.
• Effective Communication: Strong verbal and written communication skills for clear interaction with supervisors and the public.
• Problem-Solving: Ability to assess situations quickly and make decisions that ensure safety and efficiency.
• Attention to Detail: Skill in accurately documenting events and monitoring security systems without overlooking critical information.
• Time Management: Ability to prioritize tasks effectively and manage time during fast-paced or high-pressure situations.
• Crisis Management: Ability to stay calm and think clearly during emergencies or stressful situations, providing accurate instructions and assistance.
• Interpersonal Skills: Ability to interact with a diverse community, including staff, students, and visitors, with professionalism and courtesy.
• Adaptability: Ability to adjust to changing situations and priorities, especially in dynamic or emergency situations.

Preferred

• Security Operations: Understanding of campus security protocols, emergency procedures, and safety regulations.
• Communication Systems: Familiarity with radio communication systems, phone systems, and alarm monitoring technologies.
• Record-Keeping Practices: Knowledge of proper documentation and log-keeping practices for security-related activities and incidents.