Security Officer

About the role

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas.

Responsibilities

• Investigate complaints or potential criminal conduct;
• Assist in restraining patients as necessary;
• Provide protective services;
• Patrols assigned areas, giving particular attention to those areas where security problems have occurred;
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees;
• Maintains strict confidentiality standards at all times;
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents;
• Notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate;
• Participates in subsequent court proceedings as required;
• Prepares and submits written reports in a complete and accurate manner;
• Makes notations in the log of all incidents;
• Keeps the Supervisor informed at all times;
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody;
• Ensures safekeeping;
• Maintains documentation;
• Performs as Dispatcher utilizing “state-of-the-art” integrated security systems;
• Radio dispatches personnel to respond to occurrences and phone calls for assistance;
• Provides and maintains documentation;
• Participates in assistance with workplace and domestic victims;
• Responds to medical emergencies;
• When authorized, assists in the restraint of patients;
• Involves in the protection of dignitaries;
• Controls pedestrian and vehicular traffic;
• Voluntary participation in various departmental committees, task forces, and teams.

Requirements

• Bachelor's Degree in Criminal Justice preferred;
• Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred;
• Class D Passenger Vehicle Driver's License [State License].

Qualifications

• Strong interpersonal communication and customer service skills;
• Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others;
• Able to deal with and effectively de-escalate anxious/stressed people and manage aggression;
• Works effectively both independently and in teams;
• Able to multitask;
• Strong problem-solving skills;
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes;
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible;
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively;
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices;
• Strong writing skills to provide and maintain documentation to support data;
• Intermediate computer skills: typing and use of database software.

Skills

• Excellent customer service skills;
• Strong interpersonal communication skills;
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression;
• Works effectively both independently and in teams;
• Able to multitask;
• Strong problem-solving skills;
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes;
• Strong writing skills;
• Intermediate computer skills.

Benefits

Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

$23.34 - $33.37/Hourly Grade 5

Schedule

40 hours per week, Monday through Friday, day shift.