Security Officer

About the role

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.

Responsibilities

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing “state-of-the-art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Requirements

• Education: Bachelor's Degree
• Criminal Justice preferred
• Experience: 3-5 years in hospital, security/police, emergency medical or customer services

Qualifications

• Licenses and Credentials: Class D Passenger Vehicle Driver's License [State License], Basic Life Support [BLS Certification], Basic Officer Certification [CHSO], Supervisory Certification [CHSS], Personal Drivers License (New Hampshire), MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal

Skills and Abilities

• Strong interpersonal communication and customer service skills
• Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others
• Able to deal with and effectively de-escalate anxious/stressed people and manage aggression
• Works effectively both independently and in teams
• Able to multitask
• Strong problem-solving skills
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices
• Strong writing skills to provide and maintain documentation to support data
• Intermediate computer skills: typing and use of database software

Physical Requirements

• Standing: Frequently (34-66%)
• Walking: Frequently (34-66%)
• Sitting: Occasionally (3-33%)
• Lifting: Frequently (34-66%) 35lbs+
• Carrying: Frequently (34-66%) 20lbs - 35lbs
• Pushing: Occasionally (3-33%)
• Pulling: Occasionally (3-33%)
• Climbing: Rarely (Less than 2%)
• Balancing: Frequently (34-66%)
• Sitting: Occasionally (3-33%)
• Kneeling: Occasionally (3-33%)
• Crouching: Occasionally (3-33%)
• Crawling: Rarely (Less than 2%)
• Reaching: Frequently (34-66%)
• Gross Manipulation (Handling): Frequently (34-66%)
• Fine Manipulation (Fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision - Far: Constantly (67-100%)
• Vision - Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Additional Job Details

Remote Type Onsite Work Location: 81 Highland Avenue

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Night (United States of America)