Security Officer

Welcome to Where History Meets Modern Day. The Loews Philadelphia Hotel, located in the nation’s first skyscraper, offers a unique blend of living history and warm sophistication, situated in a vibrant neighborhood that has transformed into a cultural destination.

About the role

A vigilant and proactive Security Officer is needed to ensure the safety and peace of mind of guests and staff. This role requires a keen eye for detail, quick decision-making, and excellent communication skills.

Responsibilities

• Monitor and control access to team member entrances, ensuring a secure environment for guests and staff.
• Execute regular patrols throughout the hotel to identify and address safety hazards, contributing to overall guest satisfaction.
• Respond effectively to emergencies in accordance with established Emergency Response Procedures, safeguarding lives and property.
• Maintain detailed logs for visitor access and package removal, enhancing security protocols and compliance with organizational policies.
• Inspect packages entering and exiting the premises, preventing unauthorized items and maintaining facility integrity.
• Document security incidents and actions taken, ensuring transparency and accountability within security operations.
• Enforce hotel policies and regulations consistently, fostering a culture of safety and respect among team members and guests.
• Interact professionally with guests, addressing concerns and enhancing their overall experience at the hotel.
• Monitor CCTV systems and assist in maintaining a secure environment, promptly reporting suspicious activities.
• Facilitate communication with management on safety-related maintenance issues, ensuring timely resolution and compliance with safety standards.
• Manage lost and found items efficiently to uphold hotel standards and improve guest trust and satisfaction.
• Collaborate with team members to support health and safety training initiatives, reinforcing a commitment to maintaining a safe workplace.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.

Qualifications

• Previous experience in hotel security or a related field required (1-3 years preference).
• Ability to remain calm and make sound decisions in high-pressure situations required.
• Ability to operate departmental vehicles, including electric transport vehicles required.
• Basic first-aid certification or ability to administer first aid preferred.
• High school diploma or equivalent; an associate’s degree in criminal justice, security management, or a related field is preferred.
• Knowledge of security systems, safety regulations, and emergency response protocols preferred.
• Experience using CCTV systems and other security technology preferred.
• Experience in customer service or hospitality to enhance guest interactions preferred.
• Background in law enforcement or military service is a plus.
• Strong observational and problem-solving skills to identify and address security concerns.
• Excellent communication and interpersonal skills for effective interaction with guests and team members.
• Proficiency in report writing and documentation for incidents and safety issues.
• Additional certifications in security training, conflict resolution, or emergency response are advantageous.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Willingness to participate in off-site training or refresher courses as mandated by the organization.
• Potential for limited local travel for training or inter-departmental meetings may be required.