Security Officer-

What You’ll Do

• Patrol hotel property to ensure the safety of guests, colleagues, and assets
• Respond to security incidents, medical emergencies, guest concerns, and requests for assistance in a timely and professional manner
• Maintain a visible security presence throughout the property and proactively identify potential safety and security concerns
• Investigate and document incidents, accidents, injuries, and security-related activity through detailed and accurate report writing
• Utilize effective de-escalation techniques to resolve conflicts and manage challenging situations
• Assist in maintaining a safe and orderly environment during conventions, special events, and periods of high occupancy
• Uphold the welcoming and guest-focused environment that defines the Hyatt Regency New Orleans

Qualifications

• Ability to remain calm, observant, and professional in high-pressure situations
• Strong verbal and written communication skills and a guest-service mindset
• Experience in security field preferred
• Experience conducting foot patrols and maintaining a visible security presence throughout a large property
• Strong problem-solving skills with the ability to assess situations, make sound decisions, and take appropriate action
• Experience using de-escalation techniques to resolve conflict and mitigate potentially disruptive situations
• Comfortable providing assistance and direction to both guests and non-guests in a courteous and service-oriented manner
• Ability to patrol all areas of the hotel, including guest floors, public spaces, meeting areas, and exterior locations