Security Officer

FLSA STATUS: Non-exempt

Qualifications

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

Experience

• Criminal justice, security or related experience preferred

Licenses and Certifications

• Required Security Officer state license: Security Officer Non-Commissioned (submission of application within 14 days of hire date, and obtained within one year of employment) or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure
• Texas Driver License (must obtain within 90 days)
• IAHSS - Certified Security Officer (Basic/Advanced/Supervisor) (must obtain within 90 days)
• Nonviolent Crisis Intervention or Instructor (CPI) certification (must obtain within 60 days)
• Preferred: BLS - Basic Life Support or Instructor (AHA)

Knowledge and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Ability to multi-task and function calmly in stressful situations
• Strong customer service skills
• Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail
• Knowledgeable of all Public Safety Policies and Procedures
• Understands HIPAA and Patient confidentiality compliance
• Demonstrates emergency preparedness knowledge

Responsibilities

People

• Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets
• Uses professional telephone etiquette
• Communicates effectively with management and coworkers on tasks, processes and procedures
• Actively responds to requests for personal security coverage, assistance with directions, information and guidance
• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results
• Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability

Service

• Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area
• Responds to all radio dispatches, answers calls and complaints, accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations

Quality/Safety

• Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews
• Responds immediately to all emergency codes and takes appropriate action
• Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA

Finance

• Prevents loss and damage by reporting irregularities, informing violators of policy and procedures
• Utilizes and maintains HM and department equipment according to manufacturer specifications
• Utilizes resources with cost effectiveness and value creation in mind
• Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed

Growth/Innovation

• Implements actions that promote workplace safety culture and proactively prevents workplace violence
• Supports hospital and department goals and offers innovative solutions through participation in department projects
• Assumes responsibility for self-growth and development by participating in in-services programs and continuing education
• Ensures own career discussions occur with appropriate management
• Completes and updates the My Development Plan on an on-going basis

Supplemental Requirements

• Uniform: Required
• On-call: May be required during emergencies (e.g., disaster, severe weather events)
• Travel: May require travel within the Houston Metropolitan area