Security Officer

Responsibilities

• Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Honor the guest, employee, and hotel confidentiality policy.
• Act as a liaison with all law enforcement agencies, city and federal agencies, and hotel associations.
• Aid the Director of Security in ensuring the protection of guests, patrons, and associates; their property, hotel property, building and grounds.
• Enforce hotel rules, regulations, and policies as well as departmental rules, policies, and standards.
• Assist with control of loading dock to facilitate a respectful and efficient working area.
• Patrol building; noting and correcting safety, security, and fire hazards.
• Respond professionally in any and every hotel emergency safety situation.
• Write comprehensive incident reports and conduct thorough investigations.
• Assist with follow-up on investigations.
• Provide First Aid and CPR.
• Maintain certification for CPR and First Aid given by the hotel.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen protocols and training.
• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.

Requirements

• High School or college degree preferred
• Previous Security or Police experience preferred
• Experience in CPR and First Aid
• Fire Safety knowledge preferred
• 1-2 years of experience in a luxury hotel
• Fluent English

Skills

• Passion for excellence and great enthusiasm in providing exceptional service standards
• Ability to act as a liaison with law enforcement and city/federal agencies
• Knowledge of hotel rules, regulations, and policies
• Proficiency in enforcing hotel rules and maintaining safety and security
• Basic security services and key control skills
• First Aid and CPR certifications

What to Expect

• Part of a cohesive team with opportunities to build a successful career with global potential
• Access to a robust benefit plan
• The opportunity to engage in diverse and challenging work
• A sense of pride in work well done
• To be recognized for excellence